Full-Time

Customer Support Technician

Posted on 5/24/2024

MetroStar

MetroStar

201-500 employees

Provides digital services for public sector

Consulting
Government & Public Sector

Mid

Washington, DC, USA

Requirements
  • Active Interim or Secret government security clearance
  • 3 years of providing helpdesk technical support
  • Experience working with Microsoft Office application software and Windows desktop operating systems
  • Willingness to commute to Washington, D.C.
Responsibilities
  • Provide on-site desk and phone helpdesk technical support for Department of State customers
  • Interface with customers to handle technology-related service requests, incidents, and problems
  • Diagnose, examine, and resolve customer inquiries and incidents
  • Develop and maintain strong relationships with business partners and team members
  • Identify and escalate/manage resolution of issues
  • Lead or manage individuals such as Junior Customer Support Technician

MetroStar specializes in digital services and management consulting for the public sector, leveraging Human-Centered Design, Artificial Intelligence, DevSecOps, Cloud, Cybersecurity, and Enterprise IT to accelerate government innovation through user-centric capabilities. Their technologies include a powerful ML platform and a DevSecOps solution tailored to the needs of federal agencies, enabling faster, tailored results for every mission.

Company Stage

N/A

Total Funding

$4.4M

Headquarters

Reston, Virginia

Founded

1999

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

40%
INACTIVE