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Customer Support Specialist
Posted on 5/10/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Management
Sales
Salesforce
Zendesk
Requirements
  • You're able to make decisions and solve problems
  • You are able to empathize with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You have an ability to explain complex issues in simple terms and ensure mutual understanding with customers
  • You're able to plan, organize, and prioritize work
  • 2-5 years of experience working with customers in a technical role
  • Excellent written and verbal communication
  • Experience with JIRA, Zendesk, Salesforce or other support tools
  • BA/BS degree
Responsibilities
  • Respond to and resolve web-based, phone, and email requests
  • Provide exceptional service to customers, excelling in empathy and ownership
  • Speak with users about technical issues in a way they can understand
  • Be both a support rep and a consultant for a variety of subjects related to OKR methodologies, continuous performance management, and company feedback processes
  • Collaborate with multiple teams, serving as an escalation point, as well as investigate integration issues and troubleshoot various Single Sign-On and HRIS problems
  • Work cross-functionally with Product, Engineering, Sales, and other teams to ensure resolution of customer issues
  • Escalate repeat issues to our product and engineering teams using pattern recognition and prioritization
  • Create and distribute new knowledge base articles on our product and best practices
  • Propose and execute improvements to our process, product, and knowledge
  • Mentor and develop other members of the support team
betterworks

51-200 employees

Enterprise performance enablement
Company Overview
Betterworks is committed to developing a new philosophy of work – built around the OKR methodology of goal setting, continuous performance management, and employee engagement.
Benefits
  • Countless wellness benefits
  • Flexible PTO Policy
  • Every second Friday of the month off
  • Medical, vision and dental insurance
  • Work from home setup reimbursement
  • Maternity and baby-bonding leave
Company Values
  • Stretch, don’t settle
  • Be a CEO
  • Do the right thing
  • Prioritize people