Head of Line 1 Operational Risk & Compliance

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Global Investor Distribution Solutions (GIDS) and Retirement Solutions (RS) provide information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. 

SS&C is a leading provider of outsourced registry services in Australia, specialising in technology-driven solutions with high levels of automation across institutional and retail markets. With 600+ employees primarily based in Melbourne and Sydney, the Australian division focuses on Unit Registry—known globally as Transfer Agency—technology and services. As the largest Transfer Agency provider in Australia, SS&C delivers comprehensive end-to-end solutions for Fund Managers and Custodians.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance & Salary Continuance

• Work/Life Balance: Generous Bereavement & Compassionate leave

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

The Head of Line 1 Operational Risk & Compliance will be responsible for identifying and analysing risks arising from internal challenges, mismanagement, and operational breakdowns within the day-to-day activities of the business. This pivotal role ensures the operational resilience of our Transfer Agency (TA) business by leading risk management efforts, overseeing incident management, audits, and ensuring compliance with business continuity frameworks. You will assess risks across various teams within the TA business and evaluate the potential impact of these risks.

As a trusted advisor, you will embed a culture of risk ownership across the business, while driving operational excellence and supporting the achievement of strategic objectives. Your leadership will be essential in proactively managing operational risks, ensuring the business remains resilient and compliant in a dynamic environment.

• Develop and maintain operational risk & compliance frameworks aligned with Australian regulations and best practices.

• Establish KRIs and metrics to monitor and mitigate operational risks effectively.

• Lead GS007 assurance process, liaising with auditors and addressing findings to ensure compliance.

• Identify, assess, and monitor operational risks across Transfer Agency processes, conducting risk reviews and ensuring RCSA documentation.

• Proactively identify emerging risks, escalate high-impact issues, and contribute to strategic risk mitigation planning.

• Implement risk management protocols to identify, assess, and mitigate risks across projects, processes, and systems.

• Lead control assurance programmes to test key controls and address deficiencies.

• Ensure compliance with regulatory requirements and collaborate with stakeholders to foster a risk-aware culture.

• Report on operational risk profiles, KRIs, and mitigation activities to senior management.

• Develop and maintain the Business Continuity Plan, ensuring continuity measures are in place for critical functions.

• Lead BCP testing exercises and ensure compliance with disaster recovery standards.

• Collaborate with IT and operational teams to ensure data security and system availability under the BCP.

What You Will Bring:

• Proven leadership in shaping team culture and driving high performance.

• Strong verbal, written communication, and presentation skills.

• Strategic thinker with effective influencing and negotiation abilities.

• Deep knowledge of industry regulations, ensuring compliance with standards.

• Strong analytical skills for assessing and mitigating risks.

• Experience managing GS007 audits and operational risk frameworks.

• Expertise in Business Continuity Planning (BCP) and CPS230 requirements.

• Knowledge of Australian regulatory requirements (APRA, ASIC).

• Skilled in designing and implementing Line 1 risk control frameworks.

• Proven ability to draft high-quality papers for Boards and Committees.

• 10+ years of experience in operational risk management within financial services.

• Experience leading operational risk transformation and embedding risk culture.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.