Product Support Specialist
Posted on 3/1/2023
INACTIVE
3D printing technology
Company Overview
Carbon is on a mission to enable creators everywhere to make what the world needs right now. Carbon develops 3D printing technology for enterprises.
Industrial & Manufacturing
Hardware
Company Stage
Series E
Total Funding
$702.1M
Founded
2013
Headquarters
Redwood City, California
Growth & Insights
Headcount
6 month growth
↓ -5%1 year growth
↓ -6%2 year growth
↓ -4%Locations
San Carlos, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
- Excellent customer-facing/interpersonal skills; profoundly customer-focused
- Excellent problem-solving skills
- Experience in delivering customer-focused solutions based on customer needs
- Ability to manage multiple projects at a time while paying strict attention to detail
- Excellent verbal and written communications skills, including working with customers in-person, over the phone, and through email
- A tech-savvy individual with the ability to quickly and effectively learn DLS technology
- Works well in a team to help customers be successful
- Ability to be flexible with a dynamic, growing company
Responsibilities
- Build and maintain strong, long-lasting customer relationships
- Take ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution or escalation
- Assist with high-severity requests or issue escalations as needed
- Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
- Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions
- Collaborate with Account Management team to provide insight on accounts from a technical perspective
- Excellent listening and presentation skills
- A tech-savvy individual with the ability to quickly and effectively learn DLS technology as well as complex hardware, software, and materials concepts
Desired Qualifications
- BS in Engineering or other relevant technical background or experience
- 2+ years experience in a technical service or customer success role
- Experience with DLP, SLA, or FDM 3D printing technologies
- Experience working in a small company
- Language skills preferred in addition to English: Spanish, German, or Mandarin