Product Support Specialist
Posted on 3/1/2023
INACTIVE
Carbon

201-500 employees

3D printing technology
Company Overview
Carbon is on a mission to enable creators everywhere to make what the world needs right now. Carbon develops 3D printing technology for enterprises.
Industrial & Manufacturing
Hardware

Company Stage

Series E

Total Funding

$702.1M

Founded

2013

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-6%

2 year growth

-4%
Locations
San Carlos, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Excellent customer-facing/interpersonal skills; profoundly customer-focused
  • Excellent problem-solving skills
  • Experience in delivering customer-focused solutions based on customer needs
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent verbal and written communications skills, including working with customers in-person, over the phone, and through email
  • A tech-savvy individual with the ability to quickly and effectively learn DLS technology
  • Works well in a team to help customers be successful
  • Ability to be flexible with a dynamic, growing company
Responsibilities
  • Build and maintain strong, long-lasting customer relationships
  • Take ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution or escalation
  • Assist with high-severity requests or issue escalations as needed
  • Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
  • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions
  • Collaborate with Account Management team to provide insight on accounts from a technical perspective
  • Excellent listening and presentation skills
  • A tech-savvy individual with the ability to quickly and effectively learn DLS technology as well as complex hardware, software, and materials concepts
Desired Qualifications
  • BS in Engineering or other relevant technical background or experience
  • 2+ years experience in a technical service or customer success role
  • Experience with DLP, SLA, or FDM 3D printing technologies
  • Experience working in a small company
  • Language skills preferred in addition to English: Spanish, German, or Mandarin