Full-Time

Vice President

Enterprise Service Management Engineering

Confirmed live in the last 24 hours

Warner Bros.

Warner Bros.

5,001-10,000 employees

Produces and distributes movies and TV shows

No salary listed

Senior, Expert

Hyderabad, Telangana, India

Office located at level 3 & 4, block A - east wing.

Category
DevOps & Infrastructure
Platform Engineering
DevOps Engineering
Requirements
  • 15+ years of prior experience in a related field (media, entertainment, people and culture, and/or enterprise service management, experience a plus) with at least 7 years in a leadership role
  • 5+ years of working with & deep understanding of Service Now
  • Superior analytical and problem-solving skills
  • Proven track record of successfully leading and managing large, complex teams in a global enterprise environment
  • Deep understanding of Service Management principles, frameworks, and best practices
  • Strong leadership and team management skills, with the ability to inspire and motivate teams
  • Excellent communication and stakeholder management skills, able to effectively interface with executive teams
  • Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions
  • Financial acumen, with experience managing budgets and identifying cost-saving opportunities
  • Strategic thinking, with the ability to develop and execute long-term plans and initiatives
Responsibilities
  • Oversee the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams to ensure alignment with business objectives
  • Develop and maintain detailed project plans using standard tools
  • Develop and execute the ESM strategy in alignment with the organization's goals
  • Provide leadership and direction to the ESME team, fostering a culture of collaboration, innovation, and continuous improvement
  • Ensure the ESME's activities are aligned with the broader business strategy and objectives
  • Support the Head of ESME in defining and driving the ESM vision for WBD
  • Own the development and coordination of the ESM Strategy and associated roadmap for WBD, ensuring all key Business Unit, Corporate, and T&O Stakeholders are consulted and bought in
  • Promote a culture of continuous improvement within the ESME, encouraging innovation and the adoption of new technologies and methodologies
  • Monitor and evaluate the performance of the ESME's initiatives, adjusting as necessary to ensure success
  • Oversee the design and development of data models that align with reporting needs; lead efforts to extract actionable insights from data to identify trends, opportunities, and areas for improvement
  • Oversee and manage the following roles, each of which has their own teams: Product Management, Platform Engineering, Platform Architecture, Configuration Management
  • Ensure effective team management, coordination, and development
  • Mentor and guide direct reports in support of growth, personal/organizational goals, and responsibilities
  • Build and maintain strategic relationships with key stakeholders, including senior leadership, business units, and external partners
  • Facilitate communication and collaboration between the ESME and other departments to ensure alignment and integration of service management initiatives
  • Work with Business Unit, Corporate, and T&O stakeholders to sell the benefits of Service Architecture and Design and gain buy-in
  • Collaborate with business and T&O stakeholders to understand their Service Management needs and ensure alignment with portfolio objectives
  • Drive the implementation of best practices in service management, ensuring the ESME's processes and frameworks are efficient, effective, and aligned with industry standards
  • Oversee the development and maintenance of the Service Management Framework (SMF), ensuring it adheres to organizational guidelines and standards
  • Oversee the definition and evolution of knowledge, service delivery, service lifecycle, service performance, and service optimization processes, championing best practices across ESM for service delivery
  • Ensure the framework adheres to broader guidelines from, but not limited to, WBD Enterprise Architecture, Data, and Cyber teams
Desired Qualifications
  • Higher ITIL certification, e.g., ITIL Strategic Leader certification, is desirable
  • Relevant Service Architecture qualifications are a plus
  • Certification in Project Management, e.g., PMP, is nice to have
  • Familiarity with media & entertainment industries
  • Experience working in a national or global company
  • Bachelors degree in computer science field preferred

Warner Bros. produces and distributes a wide variety of entertainment content, including movies, TV series, and digital media. The company has a large library of popular titles such as "Fury of the Gods," "Black Adam," and "Friends," which are available for purchase or streaming on platforms like HBO Max. Warner Bros. generates revenue through box office sales, media sales, licensing deals, and streaming subscriptions, allowing them to monetize their content in multiple ways. Unlike many competitors, Warner Bros. has a diverse portfolio of intellectual property that they leverage for merchandise and video games, maximizing the value of their content. The company's goal is to maintain its position as a leading player in the global entertainment market by serving a wide audience and ensuring a steady flow of income.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Burbank, California

Founded

1918

Simplify Jobs

Simplify's Take

What believers are saying

  • 'Sinners' success shows potential for high-grossing horror films.
  • Interactive Batman AR experience opens new revenue streams in augmented reality.
  • Generative AI collaboration with AWS enhances sports content personalization.

What critics are saying

  • AI-driven reimagining of classics may face backlash from traditionalists.
  • AR experiences may encounter regulatory challenges in certain markets.
  • Data privacy concerns may arise from AI use in sports broadcasting.

What makes Warner Bros. unique

  • Warner Bros. owns a vast library of iconic films and TV shows.
  • The company leverages AI to reimagine classics like 'The Wizard of Oz'.
  • Partnerships with brands like Salomon and Montegrappa enhance brand visibility.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Holidays

Wellness Program

Company News

Forbes
Apr 19th, 2025
Buzzy Film ‘Sinners’ Thrives At Box Office As Movie Boasts Near-Perfect Rotten Tomatoes Score

Topline. “Sinners,” a new horror film starring Michael B. Jordan in a dual role, made nearly $20 million on its first day in theaters Friday and is on track to surpass expectations at the box office this weekend as critics and social media rave about one of this year’s best-reviewed movies. Michael B. Jordan plays a dual role in "Sinners." (Photo by Dia Dipasupil/Getty Images)Getty Images Key Facts

Ukrun Chat
Apr 18th, 2025
Salomon partners with Warner Bros. Discovery

Salomon has partnered with Warner Bros.

VM Virtual Machine
Apr 9th, 2025
'The Wizard of Oz at Sphere' Will Use AI and Advanced Computing to 'Reimagine' 1939 Classic

Following last week's announcement that "The Wizard of Oz" is coming to the Las Vegas Sphere, the team behind the Sphere, in partnership with Warner Bros.

Experience UK
Apr 9th, 2025
Immersive Gamebox and Warner Bros. Launch Interactive Batman AR Experience Globally

Immersive Gamebox has partnered with Warner Bros.

Fitness Informant
Apr 5th, 2025
Fit Butters Launches Italian Rainbow Cookie Almond Butter

Fit Butters has teamed up with the team at Post and Warner Bros to launch authentic Fruity PEBBLES(TM) and Cocoa PEBBLES(TM) Cashew Butters.