Clinical Quality Associate

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one’s overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are hiring a Clinical Quality Associate (CQA) to be  a key member of our Clinical Quality team. This role partners closely with internal teams, offering subject matter expertise both internally and externally to providers and patients regarding clinical care and quality concerns. CQAs are licensed clinicians responsible for resolving questions, concerns, and complaints/grievances related to receiving and delivering care at Rula, ensuring that we meet the needs of our users in a timely manner while providing accurate clinical information. In daily interactions with Rulans, providers, and patients, this role will offer a broad knowledge base of clinical documentation, CPT codes in outpatient settings, licensing regulations, and the code of ethics for all behavioral health professions. This role is perfect for an individual looking to apply their problem solving skills in addressing complex questions while leveraging their clinical knowledge.

Our versatile Clinical & Quality team’s expertise is highly trusted and valued by our network of over 10,000 providers, patients, and internal Rula team members. Confidence in one’s clinical skills, ethical practice-based decision-making, and experience as a provider all come into play when we work together. We are impact driven, work quickly, efficiently, and effectively, and collaborate with multiple teams across our organization. We respect one another, know how to delegate based on strengths, and are always coming up with new ideas and possibilities to strengthen our system of care!

Required Qualifications

• Master’s degree from an accredited University/college in social work, human services, counseling, psychology, or another closely related field

• Active and unencumbered clinical behavioral health license (i.e., LCSW, LMFT, LPC/LPCC, LP) in any state 

• 3+ years of experience working with adults as a mental health clinician post-Masters

• Advanced communication skills (written and oral)

• Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently

Preferred Qualifications

• Experience in clinical quality improvement

• Experience managing and resolving complaints/grievances 

• Customer service experience 

• 1+ year experience in a high-growth mental health tech start-up

• Enjoys resolving problems and finding solutions to complex questions 

• Demonstrated ability to work independently and efficiently, with a strong attention to detail 

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

We’re serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.