Full-Time

Professional Services Engineer

Confirmed live in the last 24 hours

Netskope

1,001-5,000 employees

Intelligent Security Service Edge platform provider

Data & Analytics

Cybersecurity

Junior, Mid, Senior

Austin, TX, USA

Required Skills

Python

JavaScript

Perl

HTML/CSS

Requirements

Experience with working with a Fortune 500 company, including onsite at the customer's locations
Proven experience deploying, managing, and supporting secure web gateway, firewall, and cloud security applications (CASB, SASE, SSE)
Experience with advanced DLP solutions. Understanding of DLP policies creation and processes
Expert level knowledge of HTML, JavaScript, and AJAX
Working knowledge of scripting language (Perl/Python)
Understanding of data encryption technologies
Working understanding of business compliance requirements like: HIPAA, PCI, PII, ITAR, GLBA, SOX, GDPR, etc
Prior experience in hyper-growth company a plus

Responsibilities

Directly integrate with the customer's security and cloud teams, acting as an extension to existing customer staff helping with all Netskope Cloud Security platform-related activities
Working closely with the Netskope Customer Success team, the PSE serves as the trusted technical consultant for Customer's project team responsible for the Netskope platform
Provide hands-on deployment support of the Netskope Cloud Security platform including configuration, integration and deployment support, to accelerate the customer's journey from pilot deployment to full production
Collaborate with the customer success team to generate comprehensive customer-facing documentation based on Netskope best practices and the customer's specific configuration
Enable the customer's relevant teams to be fully familiar with Netskope products features and capabilities, as well as becoming increasingly self-sufficient in day-to-day operations
Directly assist with policy creation, configuration, and fine-tuning
Collaborate with the Netskope pre- and post-sales teams to identify and assess customer needs. These may include added-value products and services such as new products and features, and training opportunities
Create knowledge base content to capture new learning for reuse with the customer and throughout the company and user base
Escalate customer issues to management when appropriate
Highlight any concerns regarding customer retention and/or growth to the relevant Netskope team members and collaborate on action plans to address; with the aim of retaining and building our customer relationships
Provide weekly status reporting to the customer and to the Netskope management team

About Netskope

Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the position:

*This position must sit in the Eastern Standard Time zone or Central Standard Time zone.

The Professional Services Engineers (PSE) is an integral part of the professional services organization at Netskope. The PSE functions as an extension to the customer’s technical teams. In general, each PSE is assigned to several customers for an extended period of time from a few months to possibly one or more years.

The PSE may have to perform their duties at the customer’s location. The PSE, working closely with the assigned Technical Success Manager (TSM) or Technical Account Manager (TAM), focuses on ensuring Netskope solution roll out, deployment, testing, and function as the first line of support.

Working directly with the largest and most strategic customers, the PSE provides all the required hands-on-keyboard activities for the Netskope platform, at the customer’s direction.

Successful candidates have a strong technical background in networking, cloud technology, and information security. The ideal candidate has a customer-centric mind-set; is a proactive team player who possesses the empathy to build strong relationships; drives customer loyalty and helps ensure the customer realizes the fastest customer ROI for Activation of the Netskope Cloud Security platform.

Responsibilities:

Directly integrate with the customer’s security and cloud teams, acting as an extension to existing customer staff helping with all Netskope Cloud Security platform-related activities
Working closely with the Netskope Customer Success team, the PSE serves as the trusted technical consultant for Customer’s project team responsible for the Netskope platform
Provide hands-on deployment support of the Netskope Cloud Security platform including configuration, integration and deployment support, to accelerate the customer’s journey from pilot deployment to full production
Collaborate with the customer success team to generate comprehensive customer-facing documentation based on Netskope best practices and the customer’s specific configuration
Enable the customer’s relevant teams to be fully familiar with Netskope products features and capabilities, as well as becoming increasingly self-sufficient in day-to-day operations
Directly assist with policy creation, configuration, and fine-tuning
Collaborate with the Netskope pre- and post-sales teams to identify and assess customer needs. These may include added-value products and services such as new products and features, and training opportunities
Create knowledge base content to capture new learning for reuse with the customer and throughout the company and user base
Escalate customer issues to management when appropriate
Highlight any concerns regarding customer retention and/or growth to the relevant Netskope team members and collaborate on action plans to address; with the aim of retaining and building our customer relationships
Provide weekly status reporting to the customer and to the Netskope management team

Requirements:

Experience with working with a Fortune 500 company, including onsite at the customer’s
locations
Proven experience deploying, managing, and supporting secure web gateway, firewall, and
cloud security applications (CASB, SASE, SSE)
Experience with advanced DLP solutions. Understanding of DLP policies creation and processes
Expert level knowledge of HTML, JavaScript, and AJAX
Working knowledge of scripting language (Perl/Python)
Understanding of data encryption technologies
Working understanding of business compliance requirements like: HIPAA, PCI, PII, ITAR,
GLBA, SOX, GDPR, etc
Prior experience in hyper-growth company a plus

SFDC SKU Description:

Extension of professional services
Sell with TAM or TSM as appropriate
Hands-on work for Netskope Cloud Security Platform on behalf of the customer
Provide weekly status reporting
Implement policy in the Netskope systems and keep the system up to date with best practices
Advise account team on new sales opportunities\
Engage with customer success and support to manage escalations on behalf of Customer

Education:

Bachelor Degree in Computer Science or equivalent technical experience

#LI-AF1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope’s Privacy Policy for more details.

Netskope

View

Website

View Company Profile

Netskope offers the Intelligent Security Service Edge (SSE) platform, integrating Cloud Access Security Broker (CASB), Cloud Firewall, Next Generation Secure Web Gateway (SWG), and Private Access for ZTNA to support businesses on their journey to Secure Access Service Edge (SASE) architecture. The platform provides unrivaled visibility and real-time data and threat protection on the world's largest security private cloud, helping organizations protect data and secure people, devices, and data anywhere they go.

Company Stage

Series G

Total Funding

$1.5B

Headquarters

Santa Clara, California

Founded

2012

Growth & Insights

Headcount

6 month growth

↑ 8%

1 year growth

↑ 19%

2 year growth

↑ 42%