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Customer Success Manager
North America
Posted on 10/7/2022
INACTIVE
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Requirements
  • You have a track record of success in your current Account Management or Customer Success role
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You view setbacks as learning opportunities, not failures
  • You can put yourself in others' shoes and see situations from perspectives other than your own
  • You're motivated by seeing others succeed and grow when you partner with them
  • You're highly adaptable, easily acclimating to a rapidly changing business and industry
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • You love getting to know new people and helping them solve their business problems
Responsibilities
  • Onboard, maintain and expand our customer base
  • Learn our product inside and out and help your customers drive business outcomes
  • Proactively identify customers who aren't maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
  • Collaborate with our Sales team to manage renewals and expansions
  • Surface opportunities to expand existing accounts when it's right for the customer
  • Drive adoption, retention, and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!
  • Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions
  • Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
  • Join a fantastic team at a magical time: We've hit profitability and over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here
  • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next
  • Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn
Desired Qualifications
  • You've built Customer Success playbooks or processes
  • You've been a first or early hire at a fast growing start up before
  • You've got strong technical chops
  • You have experience using Notion
Notion

201-500 employees

All-in-one workplace
Company Overview
Notion's mission is to make toolmaking ubiquitous. The company operates an all-in-one productivity platform that enables users to create tools and collaborate easily.
Benefits
  • Medical, dental & vision insurance
  • PTO
  • Mental health & wellbeing package
  • Parental leave
  • Fertility coverage
  • Retirement matching
  • Commuter benefits
  • Monthly stipend
Company Core Values
  • Be an owner of the mission: We’re driven by our commitment to empower every person on the planet to use software exactly the way they want.
  • Be a pace setter: We move with urgency so we can set the cadence for our market, cover more ground, and ship more great products and programs for our users, faster.
  • Be a truth seeker: We pursue the best data, ideas, and solutions with rigor and open-mindedness, always guided by our users’ most pressing needs.
  • Be kind and direct: We deliver feedback in the spirit of helping our colleagues improve, balancing sensitivity with caring honesty. We’re in this together.