Social Media Solution Architect

Social Media Solution Architect

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

• Design and implement a comprehensive technology strategy for the Social Intelligence Ecosystem to enhance data integration and reduce manual processes through automated workflows.

• Develop and maintain API-based integrations between social media platforms and enterprise systems for automated data extraction, analytics, and reporting.

• Automate the tracking of key metrics including reach, engagement, and conversion to measure the impact of social media campaigns.

• Collaborate with business teams to Implement a unified dashboard that integrates Voice of Consumer (VoC) insights, competitor analysis, and other key metrics, facilitating comprehensive KPI tracking.

• Identify opportunities for automation for data processing workflows, leveraging cloud-based services, AI models, and analytics pipelines for sentiment analysis, engagement tracking, and reporting.

• Evaluate emerging technologies and cloud solutions, recommending innovative IT strategies to enhance social media analytics and automation.

• Engineer API based integrations with influencer platforms (like Sprout Social, AspireIQ, CreatorIQ, etc ) to centralize influencer metrics for enhanced decision-making and campaign effectiveness.

• Define and monitor KPIs that correlate influencer engagement with ratings & reviews sentiment to determine overall impact.

• Act as a key liaison between IT, marketing stakeholders, and external vendors to ensure strategic alignment and effective communication of technical solutions.

• Provide technical leadership and training to business stakeholders, promoting the adoption of social media technologies and ensuring compliance with data security standards.

• Work with cross-functional teams to define feature roadmaps, gather user feedback, and deliver high-impact solutions.

• Collaborate with Cyber security to ensure secure access control, authentication mechanisms, and encryption standards for social media data.

• Champion best practices for social media management, including compliance with data privacy, security, and industry standards.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Key Qualifications and Experiences:  

• Bachelor’s degree in IT, Computer Science, or a related business discipline.

• Minimum of 10 years of experience in a similar role, with proven expertise in managing social media tools and integrating IT solutions in the marketing domain, specifically in Social Listening, Social Publishing, Community Engagement, Social Care, and Social Advocacy.

• Minimum 8 years’ experience in Program/Product Management in Agile/Scrum Environment.

• Proven experience in Digital Domain implementing solutions leveraging Agile project management methodologies.

• Advanced problem-solving and analytical abilities to manage complex integration challenges.

• Expertise in industry standards related to data security, compliance, and privacy.

• Excellent communication skills for effective stakeholder engagement and team leadership.

• Demonstrated ability to stay ahead of technology trends and adapt to rapidly changing digital landscapes.

• Strong expertise in social media tools (like Sprinklr, Brandwatch, Hootsuite, Talkwalker) and their API frameworks.

• Understanding of marketing technology ecosystems (e.g., CRMs, CMS, analytics tools, personalization engines).

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

#LI-Hybrid

Primary Location

IT Centre Bengaluru GDTC

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time