What you’ll be doing:

• Provide first-level employee technical support and problem resolution for end-user software and hardware-related needs.
• Manage new employee global onboarding, offboarding, equipment provisioning and setup, and deployment.
• Deliver IT Service Desk support, provide courteous, professional, and quality service, and ensure appropriate documentation is up to date for all job-related tasks.
• Administration and Support of SaaS applications and productivity tools (e.g., GoogleSuite, Okta, Office365, Slack).
• Manage and troubleshoot Mac and Windows systems in a global, remote work environment.
• Strive to improve day-to-day operations by working with the team to streamline and automate processes for efficiency and increased value across the company. 

What You’ll Bring to the Table:

• Minimum of 1 to 2 years of experience in a Service Desk environment
• Some exposure to administration and support of SaaS applications (e.g., Google Suite, Okta, Office 365, Slack, Salesforce, Druva)
• ITIL certification is a “nice to have”
• Experience supporting both macOS and Windows operating systems
• Commitment to customer satisfaction with a customer-focused mentality
• Excellent communication skills, both written and verbal, with the ability to communicate at all levels and carry out tasks independently in non-standardized, constantly evolving work situations
• Proven ability to meet deadlines, conduct research, and work independently to resolve IT issues
• Ability to partner with the InfoSec team to mitigate relevant security risks, issues, and products
• Self-starter with strong organizational skills and the ability to manage multiple tasks simultaneously
• ITSM platform experience (e.g., FreshService) supporting incidents and requests
• Exposure to MDM tools is a “nice to have” (e.g., Kandji, Intune, Jamf)
• A quick learner who’s comfortable taking initiative to learn new technologies and troubleshoot complex issues

StackAdapter’s Enjoy:

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Full benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!