Doorperson

Job Description

To receive guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner.

KEY ROLES & RESPONSIBILITIES

• To be well groomed at all times; to greet guests with the most hospitable attitude upon arrival at the hotel, and to offer assistance at all times
• Maintain the entrance and main door areas to ensure they are clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled and organized
• Adhere to guest contact standards at all times
• Provide current knowledge of the services and facilities offered by the Hotel
• Assist guests in and out of taxis and other vehicles and assist to remove baggage from vehicles
• Assist guests with requests for transport and other information
• Knowledgeable of the events of the day and of daily Hotel activities
• Knowledgeable of VIP guests and whenever possible address such guests by name

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space