Robotics Customer Support Technician Phoenix
Posted on 1/12/2023
INACTIVE
Desktop Metal

51-200 employees

3D printing for mass production of diverse materials
Company Overview
Desktop Metal is a pioneer in Additive Manufacturing 2.0, leading the industry with its proprietary binder jetting and digital light processing 3D printing methods. The company's technology, used globally, offers manufacturers significant time and cost savings, waste reduction, and increased flexibility, while enabling the production of designs that address complex global challenges. With a comprehensive guide on metal binder jetting, Desktop Metal provides an authoritative resource on this promising technology, positioning itself as a key enabler of high-volume, sustainable 3D printing innovation.
Industrial & Manufacturing
Data & Analytics
Hardware
Consumer Goods

Company Stage

N/A

Total Funding

$1.4B

Founded

2002

Headquarters

Dearborn, Michigan

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-6%

2 year growth

2%
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
  • ABB Robotics experience
  • Five years experience in customer support in a technical role
  • Ability to resolve complex issues in creative, efficient, and practical ways
  • Excellent written and oral communication skills
  • Experience in 3D printing or advanced manufacturing preferred
  • Self-motivated and team player
  • Able to work independently in stressful situations
  • Able to be flexible in a dynamic and fast-growing environment
  • Up to 50% travel required
  • Residence based in the Phoenix area
Responsibilities
  • Leading Desktop Metal's technical support on-site on both Desktop Metal machines and SW
  • Utilizing excellent customer service skills and exceed customers' expectations
  • Providing 1st tier remote technical support
  • Training customers on-site and ensure knowledge and product competence
  • Leading escalated cases
  • Serving as the main point of contact and interface for all technical aspects between Desktop Metal, HQ, and the customer site
  • Running beta test installations and feedback acquisition
  • Ensuring implementation of Engineering/Field Change Orders
  • Install products on-site at customers, including testing, tune-up, and final configuration
  • Identifying HW, SW, and AE problems and report back to Desktop Metal to increase systems reliability
  • Providing periodic reports of the region
  • Assisting technical writers localizing service and configuration documentation
  • Other projects as assigned
Desired Qualifications
  • BS in Robotics, Computer Science, Electrical or Mechanical Engineering or equivalent
  • Experience with Powder Bed Fusion / Binder Jetting metal additive manufacturing
  • Customer Success focused
  • Able to organize and prioritize workload