Compensation Overview

Salary Range: 15 to 15 (Currency: USD) (Pay period: per-hour-wage)

What You’ll Do

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously
• Set Schedule during our operating hours between 9a-530p/9a-6p EST or 11a-8p EST/1130a-8p EST

What You’ll Need to Succeed

• High school diploma or equivalent  
• Proficiency in Microsoft Office  
• 2 years of Customer Service experience required  
• 1 year of call center support experience preferred  
• 1 year of technical support experience preferred  

Who You Are

• A positive, friendly, and approachable personality 
• Must handle obstacles with grace, accuracy, and urgency
• Ability to remain calm under pressure 
• Ability to work independently 

What We Offer

• 401(k) matching  
• Health, Dental & Vision Insurance  
• 20 days of PTO  
• 9 paid holidays 
• Paid 2-week training  
• Maternity leave  
• 2 perfect days a year 
• 3 floating holidays (prorated from when you start) 
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise) 
• Bonus incentives monthly and quarterly  
• Employee Assistance Program  
• Professional Education Coursework  
• Tuition Reimbursement