Senior Renewal Manager
Confirmed live in the last 24 hours
VergeSense

51-200 employees

Spacial intelligence platform
Company Overview
VergeSense's mission is to transform the built world by unlocking the potential of every space to foster connection, inspiration, and sustainability. VergeSense is the leading spatial intelligence platform trusted by fiscally savvy, employee-first companies across the world.
Data & Analytics
Real Estate
B2B

Company Stage

Series C

Total Funding

$82.6M

Founded

2017

Headquarters

Mountain View, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

51%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
CategoriesNew
Sales & Account Management
Requirements
  • 5+ years of experience in a customer-facing role, specifically with a focus on renewals, customer success, or account management
  • Ability to effectively communicate with internal teams, clients, and stakeholders at various organizational levels
  • Strong negotiation skills with a demonstrated ability to navigate complex contract renewals, Master Service Agreements, etc
  • Proficiency with Salesforce, Customer Success Platform software, and Configure Price Quote (CPQ) applications
  • Flexibility in schedule to accommodate global customer base (Americas, EMEA, Asia-Pac)
Responsibilities
  • Develop and execute a comprehensive renewal strategy, from playbooks to processes including enablement
  • Proactively engage with clients and internal key stakeholders throughout the renewal lifecycle to identify and address potential challenges
  • Partner with Customer Success Managers and Account Managers to lead contract renewal negotiations, ensuring favorable terms for both the client and the company
  • Collaborate with legal, finance and Customer Success/Revenue Operations teams to finalize agreements and facilitate a smooth renewal process
  • Develop accurate renewal forecasts and track progress against targets
  • Generate regular reports on renewal metrics, providing insights and recommendations for improvement for both Senior Management & Board of Directors
  • Identify opportunities for upselling and cross-selling additional products or features during renewal negotiations
  • Identify and close multi-year renewals to mitigate the revenue risk and fluctuation
  • Leverage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals
  • Continuously evaluate and improve the renewal process to enhance efficiency and customer experience
Desired Qualifications
  • History of thriving in a rapidly changing environment
  • Strong empathy for customers and passion for revenue and growth