Hospitality General Assistant

Job Description

Hospitality General Assistant 

Reports to: General Manager, Senior Events Manager 

£12.50 an hour

We are looking for enthusiastic and flexible individual to join our hospitality team.

This exciting role offers the opportunity to work a variety of hours each week, depending on business needs.

 ROLE PURPOSE: 

To help make the delivery of our internal hospitality as smooth and successful as possible. To engage with guests, ensure efficiency and quality of service. To assist on late evening events such as silent disco.

 KEY ACCOUNTABILITIES: 

General: 

• To work within Benugo policies and procedures at all times 
• To support Benugo vision around People, Product, Customers and Profitability 
• To engage with the team in a collaborative and constructive manner 
• To demonstrate a commitment to customer service excellence and deliver against Benugo service standard 

 Role Specific: 

• Delivering fantastic customer service and facilitating any guest requirements to the best of your ability 
• Ensure smooth internal operations. Including setting up and tear down
• To be proactive
• Assisting in the delivery and service of canapé receptions as well as sit down dinners and daytime catering, dependent on the Event requirements 
• Setting up the Event, and assisting the Event Manager with loading equipment
• Laying up tables to standard both quickly and efficiently 
• Serving food and drinks to guests in the correct style 
• Enthusiastically and politely interact with guests as appropriate 
• To be polite, courteous and well presented at all times 
• Proactively resolve issues/complaints and involve Event Supervisor or Manager as needed 
• Maintain a high standard of cleanliness, in line with Food Safety procedures 
• Work well within the team, assisting with other duties and responsibilities as and when required 
• To undertake staff training as and when necessary 

Qualifications