Clinical Applications Specialist

Job Description Summary

The Clinical Applications Specialist (CAS) delivers Patient Care Solutions (PCS) clinical and operational expertise by providing excellent education and training support for the monitoring product portfolio to clinical end-users. These clinical experts will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific PCS modality.
• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE HealthCare equipment.
• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue thru execution of on-site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training.
• Provide ongoing post-installation training and support as needed.  Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.
• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the PCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
• Manage travel & expenses (T&E) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.
• Possess strong, interpersonal & customer skills and places personal & business integrity at forefront.
• Differentiate with exceptional customer service and actively integrate user experience and outcomes.

Required Qualifications

• Holds an active Registered Respiratory Therapist license with 3-5 years of ICU experience.
• Ability/willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train, etc.) as necessary.
• Maintain a valid driver’s license and satisfactory driving record.
• Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).
• Ability to learn specialized industry specific software and provide digital education and training solutions.
• Candidate must be willing to submit to a background investigation, including but not limited to: verification of past employment, criminal history and educational background, and willingness to take a drug test.
• Must comply with vendor credentialing requirements. 
• Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for, mumps, measles, and rubella (MMR) and hepatitis and drug testing /screening.
• Ability to meet customer site access requirements, including COVID-19 vaccination.
• Candidate must be willing to work out of an office or home/remote office.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.