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Dedicated Support Engineer
Posted on 8/11/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
SQL
Requirements
  • 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
  • History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders
  • Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders
  • Demonstrated success in prioritizing work with little oversight
  • Open-minded, collaborative, dependable, and poised when working through customer or internal challenges
  • Resourcefulness. We don't have all the answers, but you'll need to find them
  • Great communication skills with external customers and internal stakeholders
  • The ability to work and succeed in ambiguous situations with little direction
  • The ability to respond promptly and follow through on projects to completion
  • Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm), as well as potential on-call or weekend coverage
  • Strategic and forward thinking, proven ability to plan ahead
  • Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive
Responsibilities
  • Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients
  • Manage a ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction and company growth
  • Work in tandem with LiveRamp's Technical Services team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers
  • Partner closely with our Technical Account Managers to guarantee the success of technical deliveries of our activation and measurement enablement products. Work to address daily customer needs and solve problems as they arise
  • Be a pioneering member of a newly established team with a metrics-driven, people-centric culture
  • Adapt and thrive on a constantly evolving team
  • Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback
  • Gain technical expertise and account management experience that could lead to career advancement into Technical Account Management
Desired Qualifications
  • Familiarity with SQL querying. Ability to execute and understand existing queries, and to make adjustments as needed
LiveRamp
Company Overview
LiveRamp is the leading data connectivity platform for the safe and effective use of data.