Full-Time

Graduate Operations Customer Support Advisor

OakNorth Bank

OakNorth Bank

201-500 employees

Provides fast, flexible finance for UK businesses

Data & Analytics
Financial Services

Entry

Manchester, UK

Required Skills
Word/Pages/Docs
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Undergraduate degree or above preferred but not required
  • Previous experience within customer service role preferred but not required
  • Good telephone presence
  • Computer literate (basic skills of Microsoft Word, Excel, and PowerPoint required)
  • Flexible with working hours and team shift patterns
  • Open to occasional weekend work and/or evening hours when and if required
Responsibilities
  • Supporting the origination and in-life management of OakNorth retail and business deposit products
  • Handling inbound and outbound customer calls
  • Opening, processing, and sending mail
  • Responding to emails
  • Actioning system tasks
  • Preparation of reports/statements
  • Handling account queries
  • Resolving customer incidents or changes
  • Developing personal product knowledge and customer support skills
  • Contributing to ad-hoc duties and projects
  • Working cross functionally with other business departments
  • Minimizing the risk to the business and the customer

OakNorth, established in 2015, stands out as a leading financial institution in the UK, providing fast and flexible finance options to ambitious businesses, ranging from £250,000 to tens of millions, and has lent billions across a variety of sectors. The company's commitment to fostering a diverse economy has resulted in the creation of over 31,000 new jobs in numerous industries, demonstrating its significant impact on the local economy. Furthermore, OakNorth's savings options not only help individuals reach their financial goals, but also support the growth of local organisations, benefiting entire communities.

Company Stage

Grant

Total Funding

$15.8M

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

10%

1 year growth

44%

2 year growth

89%