Full-Time

Senior Customer Success Manager

Updated on 8/1/2026

Apollo Graph

Apollo Graph

51-200 employees

GraphQL API management and tooling platform

No salary listed

Remote in UK

Remote

Remote within the United Kingdom or Netherlands; occasional customer travel may be required.

Category
Customer Experience & Support (1)
Required Skills
Microsoft Azure
Sales
GraphQL
AWS
Risk Management
REST APIs
Google Cloud Platform

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Requirements
  • At least 7 years of experience in a technical, customer-facing role such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager.
  • Proven experience leading customer-facing project management and service delivery engagements.
  • Strong ability to coordinate cross-functional teams, set milestones, and ensure execution.
  • Experience partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities.
  • Experience working with software engineering teams as primary stakeholders, with the ability to engage senior engineering leaders and platform teams at large enterprises.
  • Strong understanding of cloud-native software development, application programming interfaces, and web technologies.
  • Experience managing high-value accounts and delivering a white-glove customer experience.
  • Ability to drive measurable results and help customers achieve business outcomes.
  • Ability to build trust and influence decision-makers.
  • Openness to occasional travel based on customer needs.
Responsibilities
  • Serve as the primary point of contact for enterprise customers and orchestrate their entire journey after they become customers.
  • Own product adoption for assigned accounts and partner closely with Sales to co-pilot customer success.
  • Guide customers through a tailored, high-touch journey, helping them achieve milestones such as moving a new team into production or solving governance challenges.
  • Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
  • Engage regularly with customers to address questions, align on goals, and connect them with appropriate resources.
  • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
  • Develop and maintain customer success plans that capture goals, roadmaps, and strategies for long-term success.
  • Facilitate cross-functional collaboration and ensure technical and business leaders are engaged to drive execution and value realization.
  • Advocate for customer needs within Apollo, ensure they are prioritized across teams, and lead short- and long-term customer engagements.
Desired Qualifications
  • A degree in Computer Science.
  • Experience in methodologies such as event storming and impact mapping.
  • Experience working with GraphQL.
  • Hands-on experience with cloud platforms such as Amazon Web Services, Google Cloud Platform, or Azure and core compute services.
  • Previous experience in a startup or high-growth environment.

Apollo GraphQL provides tools to manage and optimize GraphQL-based APIs for developers. Its core offering, the Apollo Graph Platform, includes Explorer for saving and sharing GraphQL operations, Federation for stitching multiple services into a single graph, Router for high-performance query routing, and Contracts to tailor graph views for different audiences. The platform connects to data sources, federates services, and routes queries while enforcing access controls, with pricing that includes a free tier and enterprise plans. Apollo differentiates itself by offering a cohesive, GraphQL-specific suite that covers development, composition, hosting, and governance of GraphQL graphs, with a goal to help teams build, scale, and govern GraphQL APIs.

Company Size

51-200

Company Stage

Series D

Total Funding

$183.3M

Headquarters

San Francisco, California

Founded

2016

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Simplify Jobs

Simplify's Take

What believers are saying

  • AI agent adoption accelerates GraphQL federation demand; Gartner predicts 12x enterprise growth by 2027.
  • Apollo Connectors REST-to-GraphQL conversion reduces migration friction for legacy infrastructure modernization.
  • CNCF Silver membership positions Apollo as platform engineering standard for developer velocity.

What critics are saying

  • Hasura's schema stitching and real-time subscriptions erode Apollo's federation market share.
  • AWS AppSync's managed service captures cloud-native enterprises through tighter AWS integration.
  • CNCF GraphQL-native projects commoditize Apollo Connectors, eliminating REST-to-GraphQL conversion moat.

What makes Apollo Graph unique

  • Apollo GraphOS orchestrates 1 trillion monthly operations for Fortune 500 enterprises at scale.
  • Apollo MCP Server 1.0 enables production-ready AI agent integration with built-in monitoring.
  • Apollo GraphOS Operator automates Kubernetes deployment, schema publishing, and federation management.

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Benefits

Flexible working hours

PTO

401k

Medical, dental, vision, life, & disability insurance

Generous parental leave

Coffee chats & team lunches

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

2%
Sapio Asia
Oct 12th, 2025
Real-time Analytics News for the Week Ending October 11 - RTInsights

Apollo GraphQL unveiled a number of updates to its platform.

Apollo GraphQL
Oct 7th, 2025
Apollo Expands Platform to Power the Agentic Future at GraphQL Summit 2025

Apollo expands platform to power the agentic future at GraphQL Summit 2025. October 7, 2025 Enhanced AI and MCP capabilities, new Kubernetes Operator, and enterprise platform enhancements establish Apollo as the declarative API orchestration platform for agentic development Block, Booking.com, Indeed, and Wiz among industry leaders presenting at GraphQL Summit 2025 on building AI-ready GraphQL architectures at scale SAN FRANCISCO, Oct. 7, 2025 - Apollo GraphQL, the graph-based API orchestration leader, today unveiled its most ambitious platform evolution yet at GraphQL Summit 2025, expanding GraphQL as the essential orchestration layer for AI agents and modern applications. The comprehensive announcements - including enhanced AI tooling with Apollo MCP Server 1.0, GraphOS MCP tools to support agentic graph development, Apollo GraphOS Operator for Kubernetes, and enterprise platform enhancements - position Apollo as the definitive solution for organizations looking to create secure, and scalable connections between AI and real-world APIs. While other companies build individual agent frameworks or point solutions, Apollo is establishing the platform layer that enables any organization to safely and efficiently expose APIs to AI agents, and leverage agentic development tools across their API development lifecycle. Today's announcements represent the next chapter in Apollo's journey, extending a decade of leadership that transformed GraphQL from an innovative query language into the industry standard for API orchestration to now power the agentic future. "Adapting APIs for agentic use is an urgent priority for every company; getting it right and keeping up with a fast-changing AI landscape can be tricky and time-consuming," said Matt DeBergalis, CEO and co-founder of Apollo GraphQL. "The better approach is AI-to-API integration infrastructure that's secure, observable, and performant by default. At Apollo, we've spent a decade making API orchestration reliable at trillion-operation scale. Now we're applying that same rigor to the AI problem: giving agents safe, auditable access to real systems without requiring teams to become AI infrastructure experts." Production-Grade AI API orchestration available today. The announcements center on immediately available capabilities that demonstrate Apollo's comprehensive approach to AI-application integration across three core pillars: * Apollo MCP Server 1.0 delivers production-ready AI integration with built-in monitoring to track the tools and API calls within AI agent requests. The visibility, plus the secure access to GraphQL APIs without custom coding, enables teams to experiment and build quickly with confidence. Apollo MCP Server is already being used by teams across the industry to build MCP endpoints for their own external and internal AI applications, with Apollo customers Block, ClinicaMind, Indeed, Intuit, Wayfair, Wiz, and others presenting their applications and use cases at GraphQL Summit. Apollo MCP Server is entirely open source and works with any GraphQL API, as well as seamlessly with the Apollo GraphOS API management platform. Enable agentic API development. * GraphOS MCP Tools, now available in Apollo's GraphOS platform, enable rapid agentic development of new and existing APIs. These tools can be used in conjunction with a wide range of coding agents like Claude Code and Cursor to automate large parts of the development process. Apollo demonstrated in the Summit Keynote how using Claude Code alongside GraphOS MCP and Apollo's platform automated the creation of a net-new, production-ready GraphQL API from existing data sources in minutes. * Apollo Connectors Testing Framework, Type-to-Run, and other enhancements help teams bring REST APIs into GraphQL confidently with improved testing and local development capabilities. The Apollo Connectors Test Framework enables unit testing directly or via a CI script. The Type-to-Run capability simplifies local development by allowing teams to run Connectors with minimal configuration and setup. Additional Connectors arrow functions provide greater expression and flexibility to bring enterprise REST APIs to the graph. Tools for enterprise-grade API operations. * Apollo GraphOS Operator for Kubernetes declaratively deploys and manages GraphQL environments at scale. Delivering out-of-the-box automation that platform teams have traditionally built from scratch, the operator streamlines GraphOS runtime operations, automates schema publishing, composition, deployment and monitoring, so teams can spend less time managing infrastructure and more time shipping new features. Future capabilities will include canary deployments, self-healing router instances, and support for managing Apollo MCP Server to seamlessly connect AI agents to runtime environments. * improved GraphOS permissions through API keys which can be scoped to a single microservice, also known as a subgraph, enabling greater security as engineering teams contribute independently to a central, federated GraphQL API. * connector & subgraph insights provides service developers finer grained insights into their specific service's behavior, allowing teams to proactively optimize for service performance and scaling, and enabling organizations to better distribute operational responsibilities for a federated graph. "What we're finding is that agents need self-service platform tooling just as much, if not more, than human engineers do, and agents need APIs just as much as the last era of applications," said Rob Brazier, VP of Product at Apollo GraphQL. "We want to enable every organization to respond to the AI opportunity, by providing tools that enable every engineer to build, ship and operate APIs more effectively, and enable AI agents to get the context data they need to deliver the promised productivity and experience benefits." Building on Apollo's foundational role in GraphQL's evolution since it was first open-sourced 10 years ago, the company also continues advancing the complete developer experience with major updates to its client libraries: Apollo Client 4.0 delivers substantial improvements in bundle size, TypeScript support, and developer experience, while Apollo iOS 2.0 introduces performance improvements and modern Swift concurrency features for native mobile applications. Customer validation: proven at scale, ready for the AI era. Apollo's platform enhancements build on Apollo's GraphOS infrastructure, which orchestrates over 1 trillion operations monthly for Fortune 500 enterprises and startups alike. Leading organizations, including Block, ClinicaMind, Wayfair, and Yahoo, demonstrate how Apollo's orchestration platform scales from current data challenges to emerging AI opportunities: "Experimenting with Apollo MCP Server has been a key driver of our progress," said Danny Sanchez, Director, Product Management at Yahoo. "It gives us the ability to optimize and scale agentic AI, powering hyper-personalized experiences for millions of users and helping us move faster from prototypes to products." "The Apollo MCP Server has given us critical tools to connect our federated supergraph with AI workflows at scale," said Serey Morm, Senior Software Engineer at Wayfair. "With LLMs now empowered by our supergraph, we can streamline development and help teams ship faster with confidence." "Apollo MCP Server was so turnkey, we switched mid-hackathon to use it to connect to our graph and had a production-ready agent running within hours," said David Sarabia, Founder and CEO at ClinicaMind. "In healthcare, that kind of speed and security rarely go together." "Apollo Connectors and Apollo MCP Server have accelerated our transition to a federated GraphQL architecture without requiring us to rewrite existing infrastructure," said Jonathan Wondrusch, Staff Engineer at Block. "With our AI assistant 'Goose' working alongside Apollo's stack, developers can quickly expose legacy services as subgraphs and automate schema design, making the migration fast, reliable, and AI-ready." All are generally available today, with the Connectors Testing Framework in preview. Organizations can get started immediately with Apollo's comprehensive API orchestration platform for AI agents and modern applications. Join the conversation at GraphQL Summit 2025. Summit is the world's largest and longest-running GraphQL event bringing together industry leaders on building agents, MCP services, modern apps and API platforms on GraphQL. Sponsored by Goose, Kurrent, and Xolv.io, these announcements will all be featured in today's Summit keynote delivered by DeBergalis, which can be viewed via live-stream beginning at 9 am PDT. Join the conversation on LinkedIn, Bluesky and X by following #GraphQLSummit. About Apollo GraphQL. Apollo GraphQL helps developers build better software faster with a declarative, graph-based approach to API orchestration. With over 1 billion downloads of its open-source software, Apollo has become the standard for working with GraphQL and powers the most innovative brands today. The Apollo GraphOS(R) platform provides the infrastructure to unify APIs into a composable graph, enabling teams to connect AI agents, query data from anywhere, and ship new experiences with speed and confidence. Backed by Andreessen Horowitz, Insight Partners, Matrix Partners, and Trinity Ventures, Apollo is headquartered in San Francisco. Learn more at: https://www.apollographql.com.

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Vega goes live with Apollo, advancing the industry standard for client technology in private markets

Vega has raised over $28 million in funding from Apollo, Motive Partners, Picus Capital, Citi Ventures, and 60 senior executives from the alternative investment industry.

InfoQ
May 27th, 2025
Apollo GraphQL Launches MCP Server: A New Gateway Between AI Agents and Enterprise APIs

Apollo GraphQL launches MCP Server: A new gateway between AI agents and enterprise APIs.

I Programmer
May 15th, 2025
Apollo Launches MCP Server

Apollo GraphQL has announced the Apollo MCP Server, designed to connect GraphQL APIs to AI models such as Claude and ChatGPT using the Model Context Protocol (MCP).