GenAI Change Management Specialist

GenAI Change Management Specialist

Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you.

Who we are

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a GenAI Change Management Specialist you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

How you will create impact

As a GenAI Change Management Specialist at AIG, you will help drive change to achieve the organization’s top change priorities related to GenAI usage and ensure successful outcomes, on time and on budget. Reporting to the GenAI change management and communications leader, the GenAI Change Management Specialist will provide leadership and functional expertise to navigate complex business change and will be expected to ensure all aspects of change management – from initiation through sustainment – are successfully delivered on.

With your expertise, we will influence deep cultural change within the organization, driving the adoption of new working practices and/or technologies, and ensure these are seamlessly embedded into people’s day to day – aligned with the organizations values and strategic goals.

• Partner with the GenAI change management leader to drive change initiatives related to GenAI usage across the organization.

• Provide leadership and functional expertise to navigate complex business changes.
• Ensure all aspects of change management from initiation to business embeddedness are successfully delivered.
• Help lead cultural change within the organization to adopt new working practices and technologies.
• Evaluate business change needs and create plans aligned to delivery schedule.
• Conduct change impact analysis through interviews, surveys, and stakeholder engagement.
• Manage and deliver change initiatives once in-flight, ensuring timely execution.
• Plan and coordinate communications regarding change-related activities.
• Design and deliver engagement activities to keep the business informed and engaged.
• Evaluate end-user readiness for change adoption through assessments; define and coordinate training efforts to support change adoption.
• Support business sustainment post-execution.

What is needed to be successful

• 5+ years of Change Management experience in leading Change initiatives either through consultancy, business operations, program management or process improvement roles.
• 3+ years of experience in insurance, financial services, consulting or similar industries
• Demonstrable experience leading execution of Change Management activities as part of the delivery of Key Strategic Products or Programs across a complex, cross-functional environment.
• Dynamic and capable of leading and executing successfully in an ambiguous environment
• Strong ability to persuade, communicate in written, presentation, and oral forms, and ability to lead through influence is critical to the success of this role.
• Strong emotional intelligence and the ability to build relationship and empathize with business stakeholders.
• Possess a strong business and commercial acumen and understanding of the insurance industry.

It would be nice if...

• Proven experience working with commercial insurance products, processes, operations, business models, data, and technologies across a Global organization is strongly preferred.
• Expertise with delivering change in large Global organizations and Leading change management activities across multiple Programs.
• Deep understanding of how change affects People, Process and Technology
• Demonstrates a mastery of solving complex business problems, creating solutions to embed change within the business, and working hands on the day-to-day execution of change projects and programs.
• Strong critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.
• Experience in executive-level communications development and high-degree of comfort in working/communicating with senior business leaders.
• You are passionate about innovation and new technologies, specifically within AI & GenAI

Veterans are encouraged to apply.

#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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