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Subrogation Processor
Confirmed live in the last 24 hours
Phoenix, AZ, USA
Experience Level
Desired Skills
  • Two or more years of claims experience preferred
  • Work experience includes:
  • Claims handling or collections
  • Fast-paced and changing environment
  • Multitasking and time management skills
  • Effective verbal and written communication skills
  • Computer skills
  • Proficient analytical, problem-solving, prioritization, and organizational skills
  • You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace
  • Attention to detail is crucial, we work in a marketplace supporting hosts and guests across three geographies
  • You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision
  • Enjoys working in a team environment
  • Identify and drive ongoing improvements to our policies and procedures
  • Meet KPIs for customer satisfaction, cycle time, recovery
  • Conduct investigation to determine a claim's subrogation potential and pursue an appropriate recovery
  • Identify, investigate and gather proper information in support of recovery opportunities in a timely and effective manner
  • Prepare materials and documentation on unsettled claims to communicate to all relevant parties inclusive of; claims professionals, clients, attorneys, collection agencies, and possible arbitration, if appropriate, for further legal action
  • Negotiate settlements with responsible parties. If a settlement can't be reached, directs legal action or arbitration versus potentially responsible parties
  • Maintain an active diary to ensure all claims are aggressively pursued
  • Prepare necessary documentation in a timely manner in accordance with state filing requirements
  • Perform all subrogation record keeping by maintaining a current status in documents and notes
  • Assemble and analyze data relative to subrogation recognition, pursuit, and recovery with the objective of ensuring optimal performance
  • Maintain technical and regulatory expertise. Monitor judicial and legislative developments to promptly identify, analyze, and communicate changes impacting recovery strategies
  • Hire, onboard, develop and mentor your team
  • Handle escalations of difficult situations
  • Meet KPIs for customer satisfaction, financial performance, and employee satisfaction
  • Weekly and Monthly scorecard updates and analysis
  • Additional leadership assignments monthly
  • A high degree of judgment and initiative to design and implement collection strategies
  • Demonstrated coaching and teamwork skills are essential
  • Demonstrate commitment to Turo's values, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in work performance
  • Other duties as assigned

501-1,000 employees

Nationwide car rental marketplace
Company Overview
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.