Full-Time

Technical Support Systems Specialist

Posted on 6/5/2024

Unanet

Unanet

201-500 employees

ERP and CRM solutions for contractors

Data & Analytics

Compensation Overview

$70k - $80kAnnually

+ Employee equity + Discretionary bonus compensation + Eligibility for employee benefits plans and programs

Mid

Remote in USA

Required Skills
Communications
SQL
Requirements
  • 3+ year of customer-facing technical support experience in a software environment
  • Intermediate Microsoft SQL abilities
  • Previous experience supporting third party software integrations
  • Strong interpersonal and customer-facing skills
  • Strong verbal and written communication skills
  • Comfortable working both independently and collaboratively as a team
  • Ability to work to support our West Coast customers from 8:30am – 4:30pm Pacific Time
Responsibilities
  • Respond to customer and internal requests for Unanet AE ERP product support, particularly with respect to our solution’s technical functionality
  • Assist with the recreation, troubleshooting and investigation of reported issues
  • Document all customer interactions
  • Assist with development and documentation of support best practices
  • Provide both written and verbal front-line customer assistance
  • Use our ticketing system to manage incoming support requests
  • Leverage your knowledge of our product to respond to customer inquiries
  • Work with subject matter experts to formulate responses to customers
  • Extend our knowledge base of standard support responses as a means of driving efficiencies within the team
  • Perform issue analysis, determine issue root cause, and troubleshoot proper outcome of any product-related issue

Unanet provides purpose-built ERP and CRM solutions for government contractors, AEC, and construction firms, offering real-time visibility into projects, contracts, resources, and profitability through project management, analytics, and financial technologies.

Company Stage

N/A

Total Funding

$617.3K

Headquarters

Sterling, Virginia

Founded

1988

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

17%