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Full-Time

🫶 Technical Customer Experience Manager

Posted on 5/15/2024

Runway

Runway

11-50 employees

SaaS platform modernizing business financials

Fintech
Financial Services

Compensation Overview

$150k - $190kAnnually

+ Equity

Mid

Remote in USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Sales
Communications
Requirements
  • passion for enabling and activating customers
  • strong communication and project management skills
  • learning mindset
  • humility and clarity in communication
  • optimistic pragmatism
  • empathy for customer needs
  • proactive team leadership
  • experience with technical product onboarding is a strong plus
Responsibilities
  • Upgrade customers’ financial stacks by deploying Runway for automating actuals and elevating forecasting
  • Lead and document customer onboarding for streamlined adoption of the Runway platform
  • Empower customers with product training and advice until they are self-sufficient
  • Have outsized ownership in creating customer onboarding and renewal plans
  • Work cross-functionally with product and sales to define, design, and deliver pre and post-sales processes
  • Partner with sales for renewal and account expansions

Runway offers a SaaS platform that modernizes business financials, providing an intuitive way to model, plan, and align business strategies. The product leverages integrations to automate actuals and simplifies modeling with human-readable formulas, enabling users to connect numbers with business intent and create interactive reports.

Company Stage

Series A

Total Funding

$37M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

↑ 20%

1 year growth

↑ 62%

2 year growth

↑ 173%
Simplify Jobs

Simplify's Take

What believers are saying

  • Runway's recent $141 million funding round led by major tech companies indicates strong financial health and growth potential.
  • Partnerships with industry leaders like Musixmatch and Getty Images could open up new revenue streams and market opportunities.
  • The company's innovative AI tools for video and image generation position it well to dominate the creative and advertising sectors.

What critics are saying

  • Legal challenges, such as the lawsuit involving Stability AI, could pose significant financial and reputational risks.
  • The competitive landscape in generative AI is fierce, with many startups vying for market share, which could impact Runway's growth.

What makes Runway unique

  • Runway's integration of generative AI models with platforms like Musixmatch and Getty Images sets it apart in the creative and advertising industries.
  • The company's partnerships with tech giants like Google, Nvidia, and Salesforce highlight its strong backing and technological prowess.
  • Runway's focus on generative AI tools for creators, including video and image generation, distinguishes it from other AI startups.
INACTIVE