Full-Time

🫶 Technical Customer Experience Manager

Posted on 5/15/2024

Runway

Runway

11-50 employees

SaaS platform modernizing business financials


Mid, Senior

Remote in USA

Required Skills
Communications
Responsibilities
  • Upgrading customer’s financial stack by deploying Runway for automating actuals and elevating forecasting
  • Leading and documenting customer onboarding for streamlined adoption of the Runway platform
  • Empowering customers with product training and advice until they are self-sufficient
  • Having outsized ownership in creating our customer onboarding and renewal plans
  • Working cross-functionally with product and sales to define, design and deliver our pre and post-sales process
  • Partnering with sales for renewal and account expansions

Runway offers a SaaS platform that modernizes business financials, providing an intuitive way to model, plan, and align business strategies. The product leverages integrations to automate actuals and simplifies modeling with human-readable formulas, enabling users to connect numbers with business intent and create interactive reports.

Company Stage

Series A

Total Funding

$37M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

35%

1 year growth

108%

2 year growth

117%