Associate Trainer
The purpose of the Education & Training department is to deliver education and training of products, technology, sales skills and processes to both newly appointed and incumbent agency and call center staff. Assist with product and technology introductions to the field and phone centers. The scope of this job requires travel nationwide for up to 1-3 times a year to support our expanding infrastructure. Occasionally some evenings and/or weekend training.
With the focus on our Claims Department, assignments will include development of presentations and online content, conducting web conferences, facilitating classroom training and delivering presentations.
Responsibilities:
Educating new and existing employees in both technical skills and product knowledge primarily in classroom settings.
Develop, establish and conduct virtual classes via web conference tools. Learn the unique skills necessary to effectively deliver education via this venue. Develop presentations for classroom and web conferences using adult learning methods.
Consistently update management on progress of classes.
Effectively manage travel and completing expense reports on time. Respond to emails and other forms of communication promptly. Submit rosters on time and accurately.
Qualifications:
Experience with Claims: Auto or Property
Creativity to enhance classroom education and presentation materials.
Presentation skills in facilitating classes and leading discussions for both small and very large groups. Must also excel in one-on-one coaching and tutoring.
Ability to assimilate new information quickly. Demonstrates initiative to enhance knowledge and skill levels. Does not need to be monitored closely.
Ability to prioritize multiple tasks at hand. Flexible when priorities and projects suddenly change. Initiative to persevere in pursuit of critical information and in seeing projects through to completion.
Use of personal vehicle and good driving record required.
Intermediate PowerPoint.
Intermediate to Advanced Outlook.
Basic Excel skills.
Intermediate Word skills.
Basic Access skills desired.
Bachelor's Degree preferred
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
