Simplify Logo

Full-Time

Customer Success Manager

UK

Posted on 6/18/2024

Secureframe

Secureframe

51-200 employees

Automated compliance and risk management platform

Cybersecurity
Data & Analytics

Junior, Mid

Remote in UK

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 2+ years of experience with SOC 2, ISO 27001, and other forms of compliance.
  • 2+ years of GRC, Audit or Risk experience, preferably coming from a consulting role.
  • 3+ years of experience in customer facing roles.
Responsibilities
  • Master our product to effectively manage customer activities including onboarding, training, support, and growth.
  • Achieve key success metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
  • Analyze customer engagement with our product, enhancing their usage and satisfaction.
  • Own customer relationships post-sale where you build and maintain strong, long-lasting customer relationships and act as the main point of contact to advocate for customers.
  • Collect customer feedback, communicate client needs to internal teams, and assist in the development of tailored solutions.
  • Identify opportunities for account growth and renewal, while ensuring high levels of customer retention.
  • Continuously refine and improve our internal processes for greater efficiency.

Secureframe offers an automated compliance platform that helps businesses achieve and maintain security and privacy compliance, including SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR, and CCPA, through continuous monitoring, automated tests, and personnel management. The platform also provides support from compliance experts and former auditors to streamline compliance processes and mitigate risks.

Company Stage

Series B

Total Funding

$78.5M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-7%

2 year growth

9%

Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.

Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.

Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.

Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)

Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.

Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.