Manager – Customer Success Management
Posted on 3/22/2024
INACTIVE
MongoDB

5,001-10,000 employees

Modern, general-purpose database platform
Company Overview
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data
Data & Analytics

Company Stage

Series F

Total Funding

$311M

Founded

2007

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

18%

1 year growth

26%

2 year growth

56%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
CategoriesNew
Customer Success & Support
Customer Experience
Sales & Account Management
Customer Success Management
Requirements
  • Passion for hiring, developing, and managing a team
  • Experience with fast-growing teams and using data to drive initiatives
  • Tech-savvy with a mind for technology and enterprise infrastructure technologies
  • Highly organized with strong prioritization and time management skills
  • Ability to deal with ambiguity and navigate through it with perseverance and a positive mentality
  • Desire to embrace partnership and collaboration
  • Experience in working with internal and external partners with diverse backgrounds
  • Adaptive mentality and ability to thrive in an ever-changing environment
  • Outstanding verbal and written communication skills
  • Bachelor's degree and 3+ years of management experience
Responsibilities
  • Recruit, mentor, and develop individuals on the CSM team
  • Define and lead a set of analytical metrics to guide the team's direction
  • Craft and execute initiatives to grow customer retention, expansion, satisfaction, and product adoption
  • Build and maintain relationships across MongoDB teams, organizations, and offices