Full-Time
Area General Manager
Flexible, furnished apartment rentals across the U.S.
Junior
Chicago, IL, USA
- This is an In-Market position: (Location required in the Chicago, IL area)
- 1+ years of management experience (preferably in Property Management)
- Managing a team is a huge plus
- Strategic Doer: You're an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up
- Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization
- An obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities, an over-communicator, proactive ownership style
- Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
- The hands-on mentality to jump in and get things done when it counts
- Assume ownership and manage relationships of key accounts within a portfolio of properties
- Support a team of full-time cleaners and installers (independent contractors)
- Coordinate team schedules and leverage critical tasks to high performers
- Inspect cleaned homes and identify training opportunities
- Evaluate the property and home condition, ensuring inventory meets Landing standards
- Oversee members' reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present them to Field Operations leaders
- Variable
Landing is a unique player in the apartment rental industry, offering a membership program that provides access to flexible, deposit-free leases in over 200 markets across the U.S. The company's tech-driven platform allows members to book fully furnished apartments in minutes, facilitating a seamless transition to a new home in just a few days. With a focus on flexibility and convenience, Landing's model eliminates the stress of traditional housing, making it an ideal choice for those seeking a hassle-free living situation that aligns with their lifestyle.
Company Stage
Series C
Total Funding
$916.7M
Headquarters
Birmingham, Alabama
Founded
2019