Full-Time
Infrastructure Support Analyst
Updated on 9/10/2026
Harris Computer
1,001-5,000 employees
Acquires and grows mission-critical vertical software
Compensation Overview
CA$65k - CA$75k/yr
British Columbia, Canada + 1 more
More locations: Ontario, Canada
In Person
 DevOps & Infrastructure (1) |
|---|
Get referred to Harris Computer
See people who can refer or advise you
- Ability to lead application implementation and deployment within customer environments.
- Ability to perform software installations, upgrades, patches, and environment configuration.
- Ability to monitor infrastructure and system availability and perform routine maintenance.
- Ability to respond to and resolve customer support requests through phone, email, and ticketing systems.
- Ability to interpret technical problems and determine appropriate troubleshooting and resolution steps.
- Ability to monitor and follow up on customer support issues through resolution.
- Ability to provide internal technical support and technical expertise to Sales and other departments.
- Ability to maintain accurate records, status updates, and operational documentation.
- Availability to provide off-hours support as required to maintain service availability.
- Ability to perform database updates, additions, and modifications to resolve customer issues.
- Ability to recognize software defects and escalate them to Development teams.
- Ability to support cloud-based environments, including Azure and Expedient, as well as on-premise environments.
- Ability to perform environment provisioning, upgrades, monitoring, and maintenance.
- Ability to assist in maintaining the security, reliability, and performance of customer environments.
- Lead the implementation and deployment of applications within customer environments.
- Perform software installations, upgrades, patches, and environment configuration activities.
- Monitor infrastructure and system availability and perform routine maintenance activities.
- Respond to and resolve customer support requests through phone, email, and ticketing systems.
- Interpret technical problems and determine appropriate troubleshooting and resolution steps.
- Monitor and follow up on customer support issues through resolution.
- Provide internal technical support when required.
- Support Sales and other departments with technical expertise as required.
- Maintain accurate records, status updates, and operational documentation.
- Provide off-hours support as required to maintain service availability.
- Perform database updates, additions, and modifications required to resolve customer issues.
- Recognize software defects and escalate them appropriately to Development teams.
- Utilize approved artificial intelligence tools to accelerate troubleshooting, analysis, documentation, and operational workflows.
- Identify repetitive operational activities suitable for automation.
- Participate in the development and maintenance of automated operational processes and runbooks.
- Validate artificial intelligence-generated recommendations prior to implementation.
- Contribute to artificial intelligence-assisted knowledge management and self-service initiatives.
- Collaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation.
- Support cloud-based and on-premise environments.
- Perform environment provisioning, upgrades, monitoring, and maintenance activities.
- Participate in infrastructure modernization and operational improvement initiatives.
- Assist in maintaining the security, reliability, and performance of customer environments.
Harris Computer builds and grows a portfolio of mission-critical software for vertical markets like Public Sector, Healthcare, Utilities, Insurance, and Education across multiple regions. It works through a buy-and-hold model, acquiring established vertical-market software firms and providing operational support, capital, and shared best practices while each unit serves its niche. The company differentiates itself by owning a large, diverse pool of niche software companies under one umbrella and leveraging cross-portfolio expertise and Constellation Software's backing to provide stability for customers with critical needs. Its goal is to grow and manage this portfolio long term, creating value through ongoing ownership and shared expertise so each company reliably serves its vertical market.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ottawa, Canada
Founded
1976
Get referred to Harris Computer
See people who can refer or advise you
Simplify's Take
What believers are saying
- Harris entered 2026 with momentum after disciplined execution and sustained growth.
- TouchBistro adds restaurant software across 16,000-plus locations in 100-plus countries.
- TECVIA expands Harris into European driver-education software, broadening addressable verticals.
What critics are saying
- EZSchoolPay faces a February 2026 New York junk-fee class action.
- Cisco's 2024 Ontario discovery fight keeps Harris records under litigation pressure.
- Aggressive acquisition dependence risks overpaying; TouchBistro reportedly sold for about $100 million.
What makes Harris Computer unique
- Constellation-backed Harris bought 19 businesses in 2025, reinforcing permanent-home credibility.
- Harris operates 200-plus businesses across public sector, healthcare, utilities, education, and insurance.
- TECVIA and TouchBistro show Harris enters adjacent verticals without integration-heavy rollups.
Help us improve and share your feedback! Did you find this helpful?
Benefits
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Company News
Discover Harris’ journey, from our beginnings to the milestones that shaped our organization and continue to drive our success.
About DynaTouch: We are an IT Solutions company specializing in self-service solutions for kiosks, interactive displays, and more.
Toronto, Canada, July 18, 2008 — Constellation Software Inc. (“Constellation”) (TSX:CSU) announced today that its wholly-owned subsidiary N. Harris Computer Corporation (“Harris”) has completed the acquisition of substantially all of the assets of Municipal Solutions Group (“MSG”) (TSX VE:MSZ), including the shares of its wholly-owned operating subsidiary, Municipal Software Corporation (“MSC”)…
Global Software has been acquired by Harris Computer Systems, enhancing software solutions for public safety and local governments.
Harris acquires Vantrix Corporation, a software provider in the Telecommunications Vertical.