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Full-Time

Associate Director of Client Success

Confirmed live in the last 24 hours

Guidepoint

Guidepoint

1,001-5,000 employees

Provides on-demand intelligence and research platform

Consulting

Compensation Overview

$150k - $200kAnnually

+ Performance-based incentives

Senior, Expert

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 8+ years of client management experience
  • Experience hiring and managing a CS team
  • Proven track record of upselling clients
  • Understanding of developing and implementing a successful QBR process
  • Analytical skills to dive deep into data
  • Strong presentation and proactive listening skills
  • Ability to manage and prioritize clients' needs
Responsibilities
  • Ensure client satisfaction and seek opportunities to grow revenue
  • Create and implement account plans to grow business within organizations
  • Engage clients to ensure product utilization and satisfaction
  • Stay current with industry trends and serve as an industry expert
  • Identify risks with clients and maintain satisfaction
  • Serve as primary point of contact for technical issues
  • Develop understanding of Qsight products and communicate roadmap to clients
  • Travel to client sites and attend conferences quarterly
  • Serve as primary commercial lead for onboarding new clients

Guidepoint is ideally positioned as a leading research enablement platform that enhances decision-making with its innovative technology and comprehensive real-time data. The company boasts a vast network of nearly 1.5 million experts, which significantly benefits employees by fostering a knowledge-rich environment and promoting continuous learning. This unique setup not only facilitates extensive professional growth but also ensures that team members are at the forefront of market trends and insights.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York, New York

Founded

2003

Growth & Insights
Headcount

6 month growth

3%

1 year growth

6%

2 year growth

17%

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.