Full-Time
Technical Support Specialist
Dozee
201-500 employees
Contactless AI-powered hospital patient monitoring
No salary listed
Bengaluru, Karnataka, India
In Person
Bachelor's
 Customer Experience & Support (1) |
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 IT & Security (1) |
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- 1–3 years of relevant experience in technical support, device monitoring, or troubleshooting.
- Education: Degree or diploma in Electronics, Computer Science, Engineering, or related field.
- Proficient in using diagnostic tools for hardware issue resolution.
- Basic coding knowledge to assist in troubleshooting processes.
- Experience working with APIs for data generation and integration.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills, with the ability to engage effectively with field teams and customers—especially in remote environments.
- Committed to delivering high-quality support to both customers and internal teams.
- Proven ability to thrive in a collaborative, remote team environment and manage tasks in a fast-paced, high-pressure setting.
- Provide remote assistance to field teams to diagnose and troubleshoot hardware/software issues with Dozee devices using Slack, WhatsApp, calls, or email.
- Use various diagnostic tools and software including but not limited to OpenObserve, Postman, MDM, monitoring tools, and internal dashboards to remotely assess and troubleshoot issues.
- Work to quickly identify the root cause of and provide effective solutions or guide field teams in implementing temporary fixes until proper resolution can be made.
- Collaborate with on-field teams, engineering, Hardware and product teams to escalate complex issues and work towards long-term solutions.
- Analyze device logs, system data, and dashboards to identify potential issues and provide appropriate resolutions.
- Provide clear and concise instructions to field staff and customers, ensuring they understand the troubleshooting process and solutions.
- Stay up to date with product updates, troubleshooting techniques, and relevant hardware knowledge to ensure effective support.
- Provide insights on recurring issues and suggest improvements to enhance the product’s reliability and the efficiency of the support process.
- Identify root causes of internet and Bluetooth connectivity issues, and troubleshoot in coordination with the client point of contact (POC).
- Experience with medical or healthcare technology.
- Familiarity with Dozee’s products or similar healthcare monitoring devices.
- Knowledge of software systems for ticket management and issue tracking.
- Experience with troubleshooting network-related issues
- Knowledge on MDM solutions, Android OS, Linux machines, computer networks, brief knowledge about electronics, embedded systems
- Good understanding of internet setup, or resolving internet connectivity issue, bluetooth connectivity issue
Dozee provides remote patient monitoring with a contactless AI-powered system that tracks vital signs such as heart rate, respiration, sleep patterns, and stress without contacting the patient. A non-contact sensor gathers data in the patient’s environment, and AI analyzes it to deliver real-time health insights and early warnings of potential issues. It is designed to be integrated into hospitals for continuous, non-intrusive monitoring and to support clinical decisions, forming a hospital-to-home continuum of care. Its differentiator is the focus on passively collected, sleep-oriented data and AI-driven alerts to detect deterioration earlier than some invasive or manual monitoring methods. Goal: improve patient outcomes by enabling continuous observation and proactive care.
Company Size
201-500
Company Stage
Early VC
Total Funding
$30.9M
Headquarters
Bengaluru, India
Founded
2015
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Simplify's Take
What believers are saying
- KIMS Sunshine Begumpet adopted Dozee in 2026 for Smart Wards beyond ICUs.
- By July 2026, Dozee reported 200+ hospitals, 15.5K monitored beds, and 14M nursing hours saved.
- Its 2025 funding from C3H and Stockhausen financed global expansion and R&D.
What critics are saying
- Dozee cut 40-50 employees in 2024, signaling fragile economics and execution pressure.
- Hospital sales depend on long procurement cycles; missed US and India renewals slow expansion.
- If FDA claims or clinical outcomes face scrutiny, Dozee's core contactless model loses credibility.
What makes Dozee unique
- Dozee's FDA-cleared contactless BCG sensor monitors wards without electrodes, wires, or patient cooperation.
- Its 24x7 Central Monitoring Cells centralize alerts, saving nursing time across hospitals.
- Dozee spans hospital and SNF workflows with product launches like Shravan and Pro Ex.
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Benefits
Flexible Work Hours
Remote Work Options
Professional Development Budget
Wellness Program
Mental Health Support
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 4%2 year growth
↑ 3%KIMS Sunshine Begumpet launches ai-powered Smart Wards. KIMS Sunshine Hospitals, Begumpet, has launched its 'Enhanced Patient Safety with Smart Wards' program in partnership with Dozee, a global pioneer in AI-powered Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). This initiative represents a major leap in hospital care, bringing AI-enabled continuous monitoring beyond ICUs into general wards. The Smart Ward Program aims to enhance patient safety, clinical vigilance, and operational efficiency across KIMS Sunshine Hospitals. AI-Powered Smart Wards for continuous monitoring. Under this program, selected wards are equipped with Dozee's patented contactless RPM and EWS technology. The system tracks key vitals - heart rate, respiratory rate, blood pressure, SpO[2], and temperature - through a thin sensor placed beneath the mattress. Its AI engine analyzes the data in real time, generating early warning alerts that notify clinicians hours before visible signs of patient deterioration. As a result, medical teams can respond faster, reduce preventable complications, and save more lives. KIMS Sunshine strengthens its digital transformation. Mr. Sudhaker Jadhav, Chief Operating Officer, KIMS Sunshine Hospitals, said, "Our mission is to make world-class healthcare accessible and efficient. The Smart Ward Program sets a new benchmark for safety and responsiveness. This is not just about adopting technology - it's about creating a smarter, safer healthcare ecosystem where every patient receives ICU-level vigilance." The initiative is part of KIMS Sunshine's broader digital transformation strategy, reinforcing the group's position as a leader in AI-enabled healthcare delivery in India. Patient deterioration often occurs silently. Continuous monitoring helps Hybiz TV LLP detect small changes before they turn into emergencies. With Dozee's AI, Hybiz TV LLP can intervene earlier, reduce Code Blue events, and improve patient outcomes." Currently, Dozee's AI technology is deployed across 300+ hospitals in India, the USA, Tanzania, and the UAE, establishing it as a global leader in smart healthcare infrastructure. Bridging a critical healthcare gap. By introducing continuous monitoring in general wards, KIMS Sunshine addresses one of healthcare's biggest challenges - missed early warning signs. Moreover, studies show that many cardiac arrests and ICU transfers start in wards without constant monitoring. Therefore, this program serves as a scalable model for improving outcomes and optimizing staff resources, especially in high-patient-load hospitals.
Healthtech startup Dozee raised $8.3 million in a mix of equity and debt to accelerate global expansion and enhance R&D for patient care monitoring. The funding round included Temasek Trust’s C3H and Stockhausen International. Dozee's net loss narrowed 19% YoY to ₹68 crore in FY24, while operating revenue increased 148% YoY to ₹5.2 crore. The startup aims to achieve profitability in India and expand internationally, despite previously laying off 40 employees to reduce losses.
Most recently, Dozee launched 'Shravan', a clinical-grade AI-powered RPM service offering continuous, contactless monitoring of vital signs such as heart rate, respiration, blood pressure, and sleep patterns.
Dozee, India's first contactless AI-based Early Warning System (EWS) and Remote Patient Monitoring (RPM) system, has recently introduced a groundbreaking Fall Prevention Alert (FPA) feature aimed at transforming patient safety in hospitals.
Dozee unveils Fall Prevention Alert feature for enhanced patient safety.