Full-Time

Service Desk Analyst

Posted on 5/2/2024

Diligent Corporation

Diligent Corporation

1,001-5,000 employees

Flexible GRC and ESG management platform


Mid

Washington, DC, USA

Required Skills
Communications
Requirements
  • 3+ years of experience in a Windows Enterprise Environment supporting Desktop, Mobile and Wireless devices.
  • Experience with and understanding of office technology, cloud systems, desktop support, networking, printers, etc.
  • Proficient in PC operations, MS Office applications with strong Windows and Apple desktop support skills.
  • Strong communication skills and ability to communicate at technical and business levels. Able to communicate and present situations / status to senior management.
  • Experience relaying sensitive information to appropriate parties. Keeps clients, superiors and peers updated based on their information needs.
  • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
  • Degree in Computer Science/ Engineering/ Information Technology preferred.
  • ITIL Certification a plus.
Responsibilities
  • Provide IT support in person and via phone for the organization's employees, including setup and training.
  • Identify, troubleshoot and solve problems that affect the desktops, laptops, tablets and mobile devices across the firm.
  • Support global projects, adopting leading technologies to continuously improve and innovate our processes at Diligent.
  • 24x7 on-call escalation is periodically required and additionally, projects may require after hours and weekend support.
  • Administer MS Office, MAC and MS Windows desktop and laptop software.
  • Perform administration tasks on Windows servers (using Active Directory) and cloud-based systems such as Office 365.
  • Monitor and update problem ticket management system to meet or exceed BTS KPIs.

Diligent Corporation offers a flexible GRC platform that integrates governance, risk, compliance, and ESG data into one enterprise-wide source of truth, empowering leaders to make more informed decisions. The platform utilizes automated workflows, centralized compliance management, and a robust solution for ESG reporting to drive greater impact and accountability.

Company Stage

IPO

Total Funding

$35M

Headquarters

New York, New York

Founded

1994

Growth & Insights
Headcount

6 month growth

8%

1 year growth

7%

2 year growth

23%