Account Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As an Account Manager, Business Sales, you will build strong relationships and drive business growth by implementing solution-based sales strategies and uncovering new opportunities. You will develop new business within your assigned accounts through a consultative approach, providing strategic direction on mobility solutions, deployment planning, and cost analysis.

You will manage existing accounts, focusing on minimizing churn and ensuring timely delivery of solutions. This includes performing upgrades, providing reporting and billing support, and responding to client issues. You will also create business plans to expand within existing accounts, identify customer needs to drive incremental sales, and stay updated on industry trends. Additionally, you will utilize sales tools to manage the sales funnel and generate reports, ensuring all internal departments meet customer needs.Job Responsibilities:

• Account Management: Manage existing set of assigned accounts with a primary focus on base management efforts to minimize churn risk within each account deck. Perform upgrades/device management; provide reporting and billing support; respond to client issues via email/voicemail. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Track and drive device utilization by training and sharing off-the-shelf marketing materials on how to utilize products. Partner with Client Sales Executive / Account Executive to plan Quarterly Business Reviews (QBR) for existing clients; perform analyses and make recommendations to leadership.
• Business Planning: Create a business plan with Client Sales Executive / Account Executive on “land and expand” strategy to identify additional contacts and additional sales opportunities inside existing assigned accounts.
• Customer Needs: Identify customer needs and utilize solution-based selling techniques to upsell current assigned accounts and drive incremental sales/revenue. Assist existing customer base with account activities such as adds, changes, deletes.
• Knowledge Update: Continuously update knowledge of wireless products, services, industry trends, and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set. Stay abreast of ongoing market trends and general developments to close on assigned accounts.
• Sales Tools: Fully utilize all sales force automation, funnel management, and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to acquire and retain our valued customers.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years Proven experience selling to accounts as an Account Manager, Account Executive, etc. Required
• 2-4 years Wireless, telecom, technology experience and/or B2B experience. Preferred

Knowledge, Skills and Abilities:

• Sales Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships. (Required)
• Communication Proven ability to effectively communicate, present, and influence stakeholders at all organizational levels, including executives and C-suite, by tailoring messages to diverse audiences and fostering strong professional relationships. (Required)
• Presentations Develop and customize impactful presentations for clients, highlighting key sales propositions and addressing specific customer needs. (Required)
• Sales Support Tools Proficient in CRM software, such as Salesforce, and MS Office, particularly Excel (e.g., creating sales reports), PowerPoint (e.g., designing sales presentations), and Word (e.g., drafting proposals) (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $66,500 - $119,800, inclusive of target incentivesBase Pay Range: $46,550 - $83,860The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ314578¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.