Food & Beverage Attendant

Job Description

• Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling.
• Effectively take orders and ensure accuracy by repeating order(s) to the guests.
• Input orders promptly ensuring the kitchen can fulfill their duties effectively.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)
• Maintain hygienic food service techniques at all times.
• Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Involved in the service of a variety of functions and events.
• Setup and reset specific Conference & Function activities as directed.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Notify your manager/supervisor if you require assistance.

Qualifications

• Customer service experience or experience in a similar environment
• An awareness of food safety practices preferred.
• Responsible Service of Alcohol certificate.

Additional Information

• The ability to work a flexible 7-day roster.
• Exemplary written and verbal communication skills
• Well-presented with a natural ability to build rapport both in person and over the telephone
• Strong focus and passion for hotel operations
• Ability to deliver excellent customer service
• Ability to provide prompt and efficient service including upselling advantageous
• Self-motivated with positive and professional attitude
• Proven ability to multi-task, work under pressure, and think on your feet
• Time management skills with the ability to multitask
• Good interpersonal skills with ability to communicate with all levels of team members
• Flexible and able to embrace and respond effectively to change
• Role model in Accor values and Heartist culture