Full-Time

Network Support Engineer

Confirmed live in the last 24 hours

Thousand Eyes

Thousand Eyes

501-1,000 employees

Network performance monitoring and analytics platform

Data & Analytics
Enterprise Software

Compensation Overview

$75.3k - $90.2kAnnually

+ Annual Bonus

Junior, Mid

Austin, TX, USA

Candidates must be based in Austin, TX.

Category
Customer Support
Customer Success & Support
Requirements
  • A standout "customer first" attitude
  • Bachelor’s degree in Computer Science or a related field, or equivalent working experience
  • At least 3-5 years working in a customer-facing role
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.)
  • Experience with Cloud/SaaS software products is highly desirable
Responsibilities
  • Timely interaction with customers and internal teams requesting support via online-chat, email and phone
  • Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
  • Take ownership of customer support forum and keep information current on best practices with ThousandEyes
  • Active participation in 24x7 Support Coverage model
  • Identify process & workflows ripe for improvement or automation

ThousandEyes specializes in monitoring network infrastructure and analyzing internet performance. Its platform operates in the cloud, providing businesses with tools to understand and enhance their digital experiences. By offering visibility into the performance of networks and applications, ThousandEyes enables companies to monitor their digital environments, identify problems, and improve service reliability. The platform maps the global structure of wide-area networks and tracks performance metrics, ensuring that online services function effectively. Unlike many competitors, ThousandEyes focuses on a subscription-based model, allowing clients to access real-time monitoring, outage detection, and performance analytics tailored to their needs. The goal of ThousandEyes is to empower businesses across various sectors, such as finance, healthcare, and retail, to maintain optimal digital performance and thrive in an interconnected world.

Company Stage

Acquired

Total Funding

$107.5M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Being part of Cisco enhances ThousandEyes' market reach and credibility, providing employees with stability and growth opportunities.
  • The continuous innovation, such as the launch of Custom Webhooks and WAN Insights, reflects a dynamic work environment focused on cutting-edge technology.
  • Recognition as a strong performer in The Forrester Wave™ for End-User Experience Management highlights the company's industry leadership and potential for career advancement.

What critics are saying

  • The competitive landscape, including rivals like SolarWinds and Splunk, requires ThousandEyes to continuously innovate to maintain its edge.
  • Integration challenges with Cisco's broader product suite could lead to operational complexities and potential disruptions.

What makes Thousand Eyes unique

  • ThousandEyes' integration with Cisco's extensive networking ecosystem provides a unique advantage in offering comprehensive network visibility and performance analytics.
  • The platform's AI-powered capabilities, such as Digital Experience Assurance (DXA), set it apart by proactively predicting and resolving internet outages.
  • ThousandEyes' focus on real-time monitoring and outage detection ensures that clients can maintain optimal digital performance, a critical need in today's connected world.

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