Part-Time

Customer Service Representative 1

Posted on 9/11/2026

Deadline 9/23/26
SaskEnergy

SaskEnergy

501-1,000 employees

Natural gas utility delivering safe energy

Compensation Overview

CA$28.95 - CA$31.99/hr

White City, SK, Canada

In Person

Travel, including overnight stays away from the bid headquarters, is required.

Category
Customer Experience & Support (1)
Required Skills
Marketing
Customer Service

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Requirements
  • Grade 12 or equivalent.
  • Keyboard proficiency of 30 words per minute.
  • One year of experience in an office and/or customer service environment utilizing computer-based software in Microsoft Suite.
  • Availability to work on-site within 8:00 a.m. to 4:47 p.m., with schedules varying and up to five days per week as needed.
  • Travel, including overnight stays away from bid headquarters, is required.
Responsibilities
  • Respond to customer inquiries and requests, including changes of tenancy, utility account billing, switched or stopped meters, AMI faulty modules, meter disputes, and other billing and metering concerns.
  • Promote customer solution programs such as My Account, Express Address, and Air Miles promotions.
  • Initiate collection notices, arrange payment of outstanding accounts, and advise customers of disconnection action.
  • Liaise with internal departments and external agencies regarding requests for information on customer accounts.
  • Investigate, update, and maintain customer accounts, including inputting, verifying, and adjusting meter reads.
  • Issue notices, set accounts on Auto/Budget Billing, arrange appointments for long-time no-reads, and work with Exceptions To Do types, meter disputes, ATCO accounts, First Nation accounts, Express Address, Collections, and E-Care.
  • Prepare documentation and arrangements for customer service activities, including tenancy changes, theft of gas documentation, meter dispute communications, Consent to Release, budget billing changes, forms and letters for Social Services, estates, foreclosures, quit claims, and landlord account maintenance.
  • Calculate stopped and switched meter amounts and notify customers as needed.
  • Provide training and support on related work systems and processes to co-workers as required.
  • Support and participate in the development, marketing, promotion, and delivery of corporate and area initiatives.

SaskEnergy delivers natural gas to customers across Saskatchewan, working together with its TransGas subsidiary that handles natural gas transmission and storage. Its products are essentially natural gas service for homes and businesses, supplied through a network that moves and stores gas to ensure steady delivery. The company’s approach differs from many competitors by operating as a region-focused energy utility with integrated transmission and storage capabilities, emphasizing safety, reliability, and affordability for local customers. Its goal is to provide safe, reliable, and affordable energy to Saskatchewan households and businesses.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Regina, Canada

Founded

1952

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Simplify Jobs

Simplify's Take

What believers are saying

  • The June 30, 2026 Heating Affordability Program replaces 50 furnaces this season.
  • Residential Equipment Replacement Rebate and HAP deepen customer retention while promoting efficiency.
  • Annual line inspections across 20,000 kilometres strengthen safety credibility and reduce outage risk.

What critics are saying

  • Gas demand faces electrification and climate-policy pressure, forcing expensive network defense.
  • Supreme Court GGPPA litigation keeps SaskEnergy exposed to carbon-pricing regulation through 2026.
  • Leadership transition from Mark Guillet to Kevin Adair risks execution drift during capital allocation.

What makes SaskEnergy unique

  • SaskEnergy is Saskatchewan's regulated gas monopoly, anchoring household and industrial heating demand.
  • Kevin Adair became CEO on August 17, 2026, after 2021-2026 internal operational leadership.
  • System expansion projects support Regina, Saskatoon, power generation, enhanced oil recovery, agriculture.

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Company News

SaskEnergy
Aug 6th, 2026
SaskEnergy announces Kevin Adair as President and Chief Executive Officer.

SaskEnergy announces Kevin Adair as President and Chief Executive Officer. Published Date Aug 6, 2026 SaskEnergy is pleased to announce that after an extensive search, Kevin Adair has been named President and Chief Executive Officer, effective August 17. "Kevin has significant experience within both the public and private sectors, and it was clear to the Board that he is the right person to lead SaskEnergy," said Susan Barber, Chair of SaskEnergy's Board of Directors. "He is a strategic and people-focused leader who inspires those around him and has demonstrated a strong commitment to SaskEnergy's employees, customers, and future success." Since launching his career with SaskTel in 1999, Adair has established a strong track record of leadership and operational expertise. He has held senior executive positions in the agricultural and communications technology industries, including the role of Vice President of Customer Services - Operations of SaskTel. Adair currently serves as Executive Vice President, Customer Service Operations with SaskEnergy and has held that position since joining the Crown corporation in 2021. In this role, he has been instrumental in advancing SaskEnergy's strategic priorities and delivering value to customers across Saskatchewan. "Kevin's leadership experience and commitment to SaskEnergy make him exceptionally well suited for the role of President and Chief Executive Officer," said Jeremy Harrison, Minister Responsible for SaskEnergy. "We are confident that he will continue building on the corporation's strong foundation while ensuring Saskatchewan residents and businesses receive the natural gas service they depend on to heat their homes, run their companies and fuel economic growth across the province." "I am honoured and excited to lead SaskEnergy," said Adair. "As the energy needs of our province continue to evolve, I look forward to building on SaskEnergy's reputation for customer service, operational excellence and safety." Adair holds a Bachelor of Administration, is a Chartered Professional Accountant (CPA), and has also obtained the Institute of Corporate Directors (ICD.D) designation. He has served on numerous boards including the Saskatchewan Trade and Export Partnership (STEP), Junior Achievement of Northern Saskatchewan, and the Saskatchewan Common Ground Alliance (SCGA). Adair was born and raised in rural Saskatchewan and currently lives in Regina. In his spare time, he enjoys travelling, golfing, and spending quality time with his family. For media inquiries, please contact: Media Relations SaskEnergy Phone: 306-552-4838 Email

Kindersley Social
Mar 8th, 2026
SaskEnergy President and CEO Mark Guillet Announces Retirement

SaskEnergy President and CEO Mark Guillet announces retirement. 57 seconds ago 2 minutes read Following a 36-year career with SaskEnergy, President and CEO Mark Guillet is retiring effective July 15, 2026. Guillet joined SaskEnergy's Legal department in 1990. Through his leadership and commitment to the company, he joined SaskEnergy's Executive team in 1995, when he was appointed General Counsel and Corporate Secretary. In 2020, Guillet's portfolio expanded as he became Executive Vice President of Stakeholder Engagement, Chief Legal Officer and Corporate Secretary. This role positioned him with a cross-section of responsibility, including: SaskEnergy's Legal and Regulatory Compliance, Environment, Indigenous & Community Engagement, Communications, and Land functions. He also served as the Corporation's Chief Privacy Officer. In February 2022, Guillet was appointed as SaskEnergy's Acting President and CEO, and was formally named President and CEO in May 2023. He has led with a spirit of collaboration, openness, and recognition of the efforts made by SaskEnergy's employees across Saskatchewan. Throughout his tenure as President and CEO, Guillet has contributed significantly to SaskEnergy's ongoing success. In 2023, the organization designed and developed an Indigenous Roadmap, establishing a clear path forward for meaningful relationships and impactful engagement with Indigenous communities. Guillet is also a strong advocate for community engagement and, through SaskEnergy's Champion of Volunteers program, reinforced the vital role volunteers play in the province. Under Guillet's leadership, SaskEnergy achieved the recognition as one of Canada's Top 100 Employers, and one of Saskatchewan's Top Employers, for 2023, 2024, 2025 and 2026. "I want to thank Mark for more than three decades of dedicated service to SaskEnergy and to the people of Saskatchewan," said Jeremy Harrison, Minister Responsible for SaskEnergy. "We are fortunate to have had his steady, practical approach in leading the Corporation and there is no doubt that his dedication to SaskEnergy has strengthened its operations and positioned the company to succeed well into the future." "On behalf of the SaskEnergy Board of Directors, I'd like to extend my deep appreciation to Mark for his outstanding leadership throughout his career," said SaskEnergy Board Chair Susan Barber. "Mark has guided the Corporation with integrity, professionalism, and a strong focus on delivering safe, reliable, and affordable energy to the people of Saskatchewan. We are grateful for his strategic vision and his dedication to serving customers and communities across the province." Guillet received his Bachelor of Laws degree from the University of Saskatchewan in 1987. He was appointed Queen's Counsel by the Lieutenant Governor in Council in 2015 and was granted the Queen Elizabeth II Platinum Jubilee Award in business in 2022. He also obtained the Certified In-House Counsel Canada (CIC.C) designation and the Institute of Corporate Directors (ICD.D) designation. He received the Canadian Bar Association National Transition to Business Award in 2024. Guillet is a member of the Law Society of Saskatchewan, the Canadian Bar Association, the Canadian Corporate Counsel Association, and the Association of Corporate Counsel. He also serves on the Canadian Gas Association's Board of Directors as second Vice Chair and the Chair of its Audit and Finance Committee. The executive search to select a new President and CEO will be led by the SaskEnergy Board of Directors Chair and will begin in the coming days. For the latest information and for more updates on everything Kindersley, download its app! App Store coming soon! Google Play and the Google Play logo are trademarks of Google LLC.

SaskEnergy
Sep 16th, 2025
SaskEnergy Introduces New Heating Affordability Program

SaskEnergy has launched a new furnace replacement program to help homeowners facing financial barriers lower their heating bills.

U SPORTS
Jun 26th, 2025
SaskEnergy announced as Official Volunteer Sponsor of the 2025 Vanier Cup in Regina

SaskEnergy announced as Official Volunteer Sponsor of the 2025 Vanier Cup in Regina.

Annex Business Media
Mar 18th, 2025
Saskatchewan Crown corporations buying local steel after Trump imposes tariffs

SaskEnergy, the gas utility, has also purchased 125 kilometres of steel pipe for a new power plant near Lanigan, southeast of Saskatoon.