Technical Support Manager
Manufacturing IT
Posted on 1/12/2023
INACTIVE
Electric vehicle manufacturer focused on sustainability
Company Overview
Rivian fosters a culture of courage, optimism, and grit, attracting a diverse team of adventurous individuals committed to making a positive global impact. The company's competitive advantage lies in its meticulous attention to vehicle capability, considering factors like tires, drive modes, and HVAC settings to optimize performance. As a leader in the automotive industry, Rivian's dedication to environmental sustainability and technical precision sets it apart from competitors.
Automotive & Transportation
Hardware
Company Stage
N/A
Total Funding
$25.3B
Founded
2009
Headquarters
Irvine, California
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 7%2 year growth
↑ 20%Locations
Normal, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Java
Ansible
Requirements
- Individuals must have 6+ years of experience with complex automated manufacturing systems
- College, university, or equivalent degree in Information Technology, Business, Manufacturing, Industrial, Engineering or a related subject desired
- Experience managing teams and working in a 24/7 environment
- In depth knowledge of MFG systems and technologies including MES, Quality, Metrology and integration
- Understanding of network and controls including PLC's \ tag communication, subnets and active directory
- In depth knowledge system development and/or scripting experience in Java, Go, Powershell or Ansible or similar language
- Knowledge of edge computing and containerization
- Knowledge of ITSM and ITIL processes and practices
- Experience resolving complex issues through root cause analysis
- Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills
Responsibilities
- Responsible for 24/7 level 2 support of Normal manufacturing plant
- Lead a team of Manufacturing Technical Support Engineers
- Manage daily work for plant IT operations for all shifts
- Drive root cause analysis on critical issues to ensure site reliability following ITSM and Problem mgt processes
- Resolve repetitive issues and assist in automating or resolving these items to provide the best possible user experience
- Responsible for setting, monitoring, and meeting SLA & SLO targets
- Define and develops ITSM processes and metrics to drive performance and process improvements
- Responsible for the overall health of manufacturing applications
- Recommend and deploy system and process improvements
- Partner with SRE team to provide seamless experience
- Identify and deliver automation to standardize and simplify process
- Work as a liaison with manufacturing leads to improve and resolve business issues
- Participate in the performance management process for all direct reports
- Prioritize project and work and backlog
- Available and willing to work overtime, weekends, and holidays to meet operational objectives