Technical Support Manager
Manufacturing IT
Posted on 1/12/2023
INACTIVE
Rivian

10,001+ employees

Electric vehicle manufacturer focused on sustainability
Company Overview
Rivian fosters a culture of courage, optimism, and grit, attracting a diverse team of adventurous individuals committed to making a positive global impact. The company's competitive advantage lies in its meticulous attention to vehicle capability, considering factors like tires, drive modes, and HVAC settings to optimize performance. As a leader in the automotive industry, Rivian's dedication to environmental sustainability and technical precision sets it apart from competitors.
Automotive & Transportation
Hardware

Company Stage

N/A

Total Funding

$25.3B

Founded

2009

Headquarters

Irvine, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

7%

2 year growth

20%
Locations
Normal, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Java
Ansible
Requirements
  • Individuals must have 6+ years of experience with complex automated manufacturing systems
  • College, university, or equivalent degree in Information Technology, Business, Manufacturing, Industrial, Engineering or a related subject desired
  • Experience managing teams and working in a 24/7 environment
  • In depth knowledge of MFG systems and technologies including MES, Quality, Metrology and integration
  • Understanding of network and controls including PLC's \ tag communication, subnets and active directory
  • In depth knowledge system development and/or scripting experience in Java, Go, Powershell or Ansible or similar language
  • Knowledge of edge computing and containerization
  • Knowledge of ITSM and ITIL processes and practices
  • Experience resolving complex issues through root cause analysis
  • Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills
Responsibilities
  • Responsible for 24/7 level 2 support of Normal manufacturing plant
  • Lead a team of Manufacturing Technical Support Engineers
  • Manage daily work for plant IT operations for all shifts
  • Drive root cause analysis on critical issues to ensure site reliability following ITSM and Problem mgt processes
  • Resolve repetitive issues and assist in automating or resolving these items to provide the best possible user experience
  • Responsible for setting, monitoring, and meeting SLA & SLO targets
  • Define and develops ITSM processes and metrics to drive performance and process improvements
  • Responsible for the overall health of manufacturing applications
  • Recommend and deploy system and process improvements
  • Partner with SRE team to provide seamless experience
  • Identify and deliver automation to standardize and simplify process
  • Work as a liaison with manufacturing leads to improve and resolve business issues
  • Participate in the performance management process for all direct reports
  • Prioritize project and work and backlog
  • Available and willing to work overtime, weekends, and holidays to meet operational objectives