OPO Hospital Services Specialist 1

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The Life Alliance Organ Recovery Agency | LAORA Miami, FL at the University of Miami/UHealth is currently seeking a full time OPO Hospital Services Specialist 1. The Hospital Services Specialist is responsible for hospital/ancillary provider relationship management, orientations, education, service communications, problem solving, identification and root cause analysis of persistent problems.

CORE JOB FUNCTIONS

• Contributes to the development and coordination of programs with medical service providers in order to improve the hospital’s competitive position

• Assists appropriate staff when needed in the procurement of any needed medical records or information pre or post recovery i.e., x-rays, and EMS runs.

• Provides education to the pre-hospital care provider community in order to keep them informed of the changes in the standards of care they are required to deliver, market the hospital full ranges of services to the provider community, and develop a stronger relationship between the hospital and these providers

• Acts as customer service liaison between the hospital and service providers with the objective of establishing and strengthening relationships as well as increasing the number of patients that these services bring to the hospital

• Develops and coordinates marketing and educational programs aimed at promoting and increasing the full range of services within area hospitals

• Provides guidance to maintain hospital referral base and implements strategies aimed at increasing and improving performance outcomes in all hospital services

• Sustains relationships with referring physicians and nursing staff, and initiates changes in practice to increase the quality of the hospital services

• Assists in establishing multi-disciplinary councils to develop standards of practices that will optimize outcomes

• Participates in collaborative hospital committees, departmental/administrative meetings in assigned hospitals

• Performs public and professional education or other hospital development functions on an as-needed basis

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Knowledge, Skills, and Abilities:

• Solid computer skills

• Excellent written and verbal communication skills

• Strong interpersonal skills; ability to collaborate well with others

• Must be able to work in a hospital setting and on a flexible schedule

• Maintains a courteous receptive atmosphere for patients, public and other staff throughout the organization

• Ability to work in a high volume environment and provide effective and efficient clinical and customer services to members and providers

CORE REQUIREMENTS:

• Bachelor’s degree

• One year of relevant work experience

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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