As IT Operations Manager, you’ll oversee the maintenance, support, and optimization of the organization’s on-prem and cloud infrastructure, ensuring their reliable operation and performance. The ideal candidate will manage a team of IT professionals, coordinate with other departments, and implement strategies to improve system efficiency and security.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Oversee and manage the IT Infrastructure team ensuring optimal performance and delivery. This includes training, mentoring, and leading the team, managing workloads and allocating resources effectively.  
• Ensure the stability, integrity, and efficient operation of the information systems and design infrastructure architecture that support core organizational functions.
• Manage and maintain both on-premises and cloud-based IT infrastructure, including servers, storage, network, and related technology tools.
• Work to support operational excellence and institute an IT systems management framework across a multi-disciplinary team.
• Provide guidance to technical staff and be responsible for the development of project plans, schedules, and spend plans for technical related activities.
• Work with technical staff to develop operational efficiencies through automation, continuous improvement, and keeping pace with current technology trends.
• Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Collaborate with the information security team to ensure that infrastructure security controls are implemented and effective.
• Coordinate and manage infrastructure related projects, ensuring effective communication, stakeholder management, and successful project delivery.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
• Attends customer meetings and serves as primary client liaison for technical based solutions.
• Interacts with vendors, other agencies, and other client staff on behalf of the client.
• Maintains current knowledge of relevant technology as assigned.

What you’ll need to succeed:

• You have an active Secret Clearance
• Bachelor’s Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work experience.
• You have a Project Management Professional (PMP) or ITIL Expert certification
• You have 12 years of experience supporting, managing, and configuring enterprise-wide complex IT projects, hands-on experience with hybrid environments.
• You have 3 years of managing teams.
• You have 2+ years of cloud experience and a cloud certification.
• You have experience with leading projects leveraging agile.
• You have strong interpersonal skills including mentoring, coaching, collaborating, and team building
• You have strong written and oral communication skills

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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