Internship
Software Support Internship
Summer 2025
Confirmed live in the last 24 hours
Quest Analytics
201-500 employees
Healthcare network adequacy and optimization solutions
No H1B Sponsorship
Overland Park, KS, USA
Candidates must live in the Kansas City metro area.
You match the following Quest Analytics's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Must live in the Kansas City metro area
- Currently pursuing a degree in Computer Science, IT, or a related degree (Juniors or Seniors preferred)
- Familiarity with programming languages, development tools, or software development concepts is a plus.
- Entry-level certifications related to software support or development can be advantageous.
- Showcase any relevant projects or coursework that demonstrate problem-solving skills in a software context.
- Previous experience in customer service roles, especially those related to software support, is beneficial.
- Basic understanding of version control systems (e.g., Git) can be an asset.
- Team player with good communication
- Positive attitude
- Assist in diagnosing and resolving software-related problems reported by end-users.
- Work collaboratively with team members to troubleshoot issues and provide effective solutions.
- Communicate with users in a professional and customer-friendly manner.
- Gather and maintain accurate and comprehensive documentation of software issues and their step-by-step resolutions.
- Contribute to the development and updating of a knowledge base for internal reference.
- Collaborate with other members of the software support team to share knowledge and insights.
- Participate in team meetings and contribute to discussions on process improvement.
- Actively engage in training sessions to enhance technical skills and product knowledge.
- Stay informed about the latest software versions, updates, and industry best practices.
- Prioritize and manage support tickets efficiently to meet established service level agreements.
- Work on multiple tasks concurrently while ensuring the quality and accuracy of solutions.
- Seek feedback from supervisors, mentors, and peers to improve performance.
- Demonstrate a proactive approach to incorporating feedback for continuous improvement.
- Adhere to company policies, guidelines, and ethical standards.
- Maintain confidentiality and security of sensitive information related to software support.
- Familiarity with programming languages, development tools, or software development concepts is a plus.
- Entry-level certifications related to software support or development can be advantageous.
Quest Analytics specializes in network adequacy and optimization for the healthcare industry, helping clients like hospitals and health plans analyze their provider networks. Their tools enable organizations to model networks, manage exceptions, and visualize gaps, facilitating informed decision-making. Unlike competitors, they combine software solutions with consulting services and are recognized by major entities such as the Centers for Medicare & Medicaid Services (CMS). The goal of Quest Analytics is to assist healthcare organizations in complying with regulations and improving the quality of care through optimized provider networks.
Company Size
201-500
Company Stage
N/A
Total Funding
$510.7K
Headquarters
Appleton, Wisconsin
Founded
2003
Simplify's Take
What believers are saying
- Integration of AI-driven analytics enhances decision-making in network performance.
- Growing telehealth services increase demand for accurate provider data.
- Focus on value-based care models drives need for comprehensive performance metrics.
What critics are saying
- Emerging platforms offering similar services at lower costs threaten market share.
- Rapid AI advancements may outpace Quest Analytics' technological capabilities.
- Partnership reliance poses risks if not renewed or partners develop in-house solutions.
What makes Quest Analytics unique
- Quest Analytics offers advanced decision applications for network adequacy and optimization.
- Their integration with Motive Practicing Wisely enhances physician-specific data insights.
- Quest Analytics' Provider Claims Insights tool provides comprehensive provider performance metrics.
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Benefits
Competitive salary
Success-sharing bonus
Company matching 401K and HSA Contribution
FSA, HSA and commuter benefits
100% company-paid high-deductible health plan, dental and vision for employee
PPO Plan option offered
Wellness benefits
Casual and fun work environment
Free gourmet coffee, drinks and snacks
Social and community outreach programs
Flexible work arrangements and telecommuting
Professional development and training
Monthly culture-building activities
Company News
OVERLAND PARK, Kan., April 9, 2024 /PRNewswire/ -- Quest Analytics, LLC, the leader in provider network compliance and performance solutions, announced today a new integration partnership with Motive Practicing Wisely, the leading provider of evidence-based measures for the evaluation of physician performance, to provide Quest Analytics clients deeper physician-specific information available within a singular platform to build high-quality, high-performing provider networks. Motive Practicing Wisely Solutions logo. Quest Enterprise Services™ (QES™) is Quest Analytics dynamic, data-driven SaaS platform for provider network management, design and performance. Clients benefit from the ability to access Quest Analytics' proprietary data, as well as add third-party content, enabling them to make powerful, data-driven decisions. With Provider Claims Insights, a QES platform solution, clients leverage data on claims activity, top procedures and conditions treated, efficiency, effectiveness and payer mix, providing important metrics to evaluate provider activity, quality and cost. By integrating additional data insights, such as the Motive Practicing Wisely appropriateness measures into QES, organizations get a more holistic view of physician quality which in turn helps them build more efficient networks, emphasizing quality and care appropriateness
Scott Westover appointed Chief Network Solutions Officer, a newly created, expanded role, assuming responsibility for the Network Performance TeamSubhash Seelam joins as SVP, Applied Network Analytics from OptumOVERLAND PARK, Kan., Oct. 17, 2023 /PRNewswire/ -- Quest Analytics, the leader in provider network management solutions and services, today announced the appointment of Scott Westover as Chief Network Solutions Officer, Quest Analytics, continuing his leadership in the regulatory arena while adding oversight of the Network Performance team. In addition, the company announced that Subhash Seelam has joined as Senior Vice President, Applied Network Analytics, reporting to Scott and supporting the Network Performance team.Scott Westover previously served as Quest Analytics' SVP of Network and Regulatory Strategy, where he worked directly with state and federal regulators to navigate rapidly changing market and policy needs. Prior to joining Quest Analytics, Scott served as market president for AmeriHealth Caritas New Hampshire, a leading Medicaid Care Management Organization. His prior experience also includes working at Anthem, Inc. as a vice president of provider joint ventures and national accounts, senior roles within leading healthcare providers, and driving national health strategy for multiple Fortune 50 corporations.Subhash Seelam, a seasoned leader in healthcare analytics, brings a deep understanding of data applications, analytical experience, and the development of analytic intellectual property that will greatly enhance the Network Performance team
As posted earlier on Provider News, Blue Cross and Blue Shield of North Carolina (Blue Cross NC ) has partnered with Quest Analytics through their BetterDoctor solution for Blue Cross NC facility providers and non-delegated individual practitioners to review and attest to the accuracy of their directory information.
New offering provides health plans with critical provider insights to improve network composition and performancePORTLAND, Ore., June 14, 2023 /PRNewswire/ -- Quest Analytics, the leader in provider network management solutions and services, today announced the launch of Provider Claims Insights. This new offering adds provider performance measures within the Quest Enterprise Services (QES) platform to help health plans improve provider selection and overall network performance. Provider Claims Insights gives network teams the tools and analytics to identify the right providers for inclusion so that the resulting networks better meet business requirements and member needs while also reducing administrative costs."Provider Claims Insights was built with our clients' direct input to improve their understanding of each provider's practice – their mix of business and relative cost and quality," Steve Levin, CEO, Quest Analytics. "This type of more detailed insight allows superior network composition improving member satisfaction while maintaining critical access and adequacy."QES Provider Claims Insights, based on a curated national claim dataset, helps clients:Avoid ghost providers and ensure true access for members.View a providers' clinical activity by line of business relative to other providers in their specialty/geography.Understand a providers payer mix by line of business, providing insight into a provider's relationship with all health plans in a given market.Gain insight into relative performance among physicians through cost and quality metrics.Make more informed gap-filling decisions by knowing each provider's top procedures and conditions.Reduce costs associated with contracting and managing non-productive providers.To see how Quest Enterprise Services and Provider Claims Insights can transform your provider network management strategy, visit the Quest Analytics booth #1717 at AHIP 2023 in Portland, Oregon. Additionally, Quest Analytics' Chairman, Roger Holstein, will lead a session on June 14, 2023, from 11 a.m. - 11:45 a.m
OVERLAND PARK, Kan., March 14, 2023 /PRNewswire/ -- Quest Analytics, the leader in provider network management solutions and services, today announced that Martin Luethi, Ph.D. has been named Chief Technology Officer, effective immediately.Martin comes to Quest Analytics from Strata Decision Technology, which provides cloud-based financial planning, analytics and performance tools for healthcare systems and leading hospitals. At Strata, he led their technology team of over 170 technologists for over six years. Previously, Martin held similar leadership positions at Best Doctors, Rise Health and Picis/Optum."We are delighted to welcome Martin to the Quest Analytics team. The organization will undoubtedly benefit from his deep experience, leadership and domain expertise. His addition will further strengthen our position as we serve the country's leading payers, regulators and providers," said Steve Levin, CEO, Quest Analytics