Salary Range: 70000 to 75000 (Currency: USD) (Pay period: per-year-salary)

Operational Systems and Team Support

• Develop, implement, and monitor systems to support program staff in reaching their goals, including managing mentor-student matching, consent form collection, and the program launch tracker. 
• Facilitate alignment with organizational objectives through budget monitoring, regular reporting, and collaborating with the Mentor Engagement (ME) team for student recruitment and mentor-mentee matching goals. 
• Collect and assess feedback from Program Implementation Leaders (PILs) quarterly to enhance team collaboration and meeting effectiveness.  

Event Management

• Oversee all logistical aspects of program events, including calendar management, scheduling, office space coordination, and event tracking for 22+ monthly events. 
• Ensure the successful execution of monthly and special events by coordinating with internal and external partners, maintaining accurate event records, and securing resources. 
• Staff and support 2-3 program events monthly, including some weekend events, with logistical planning for each.

Budget & Financial Oversight

• Develop and oversee the annual program budget, track expenditures, and provide regular updates to senior leadership. 
• Maintain spending within budget constraints, ensuring at least 90% of allocated resources are used effectively.  

Partnership & Stakeholder Management

• Foster and maintain strong relationships with external partners, including managing all partner site requirements and compliance tasks. 
• Steward additional partnerships with CTE (Career and Technical Education) and oversee monthly data input, ensuring adherence to all program, FERPA, and additional legal documentation standards. 
• Manage and steward the FAO Schwartz Fellowship, ensuring ongoing support and development of fellowship responsibilities. 
• Schedule and conduct partnership meetings, support new partner onboarding, and manage site leads to ensure alignment with program objectives.  

Team Development & Coordination

• Manage the Program Operations Coordinator, ensuring consistent progress on compliance tracking, consent form collection, and other essential administrative tasks. 
• Collaborate with Program Implementation Leads to coordinate school visits, prospective partner engagements, and mentorship events.

Developing Program Staff Culture

• Lead feedback sessions and surveys to assess leadership and program effectiveness, gathering input from program managers and making actionable improvements. 
• Innovate and adapt processes to align with evolving program needs and goals, with a focus on enhancing the efficiency and impact of the operations team. 
• Supporting Senior Director of Program in maintaining a strong culture of excellence centered around pair experience and student outcomes 

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience. 
• Proven experience in operations management, preferably within an educational or non-profit setting. 
• Strong project management and budgeting skills with a track record of successful event planning and team coordination. 
• Commitment to mission-driven work and creating a supportive, inclusive environment for program staff and participants. 

Skills

• Attention to detail for accurate management of legal and compliance documentation. 
• Organizational skills to oversee the planning and execution of 22+ events per month. 
• Excel proficiency to effectively manage data, budgets, and reports. 
• Facilitation skills for training and development of program staff. 
• Self-learner with the ability to adapt to new systems and technologies. 
• Creative thinker to develop new processes and enhance operational efficiency. 
• Excellent communication and interpersonal skills for managing cross-functional teams and external partnerships. 

Compensation and Benefits

• Salary $70,000-75,000 commensurate with experience
• Up to 100% employer funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Significant opportunities for professional development and growth including a $250 personal professional development budget in your first year, increasing to $500 in each subsequent year
• Hybrid Home/Office/School working arrangement
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave