Overview

We are seeking an Operations Manager to oversee the day-to-day operations of our Litigation team. You will be responsible for managing a team of 35 attorneys and Paralegals across multiple states and ensuring the smooth and efficient functioning of our multi-office, multi-state firm.

Responsibilities:

Leadership and Management:

• Develop and implement systems for monitoring, tracking, and executing operational strategies to improve efficiency and ensure consistent performance across all locations.

• Provide strong leadership and guidance to a diverse team of 75+ professionals, fostering a positive, collaborative, and results-driven work environment.

• Oversee the daily operations of our offices, ensuring workflows are efficient, productivity is optimized, and internal policies and procedures are followed.

• Conduct regular performance evaluations, offer constructive feedback, and identify opportunities for professional development across the team.

• Coordinate with other departments to promote collaboration and ensure alignment on overall business goals.

• Guide and mentor operational staff, including paralegals, to ensure successful execution of objectives and continued development of skills.

Operational Strategy and Oversight:

• Lead efforts to develop and optimize operational strategies for the litigation department, ensuring timely and cost-effective case management.

• Analyze and review operational processes, ensuring quality, accuracy, and compliance across all aspects of litigation management.

• Track and analyze key performance indicators (KPIs), identify trends, and implement process improvements based on data-driven insights.

• Stay current with industry best practices and technological advancements, implementing innovations that improve departmental operations.

Client Relationship Management:

• Build and maintain strong relationships with clients by ensuring their needs are met and expectations are exceeded throughout the litigation process.

• Act as the primary point of contact for clients, addressing concerns, providing regular updates, and ensuring that all operational aspects of case management run smoothly.

• Collaborate with teams to develop client-centered approaches that ensure efficiency, transparency, and the best possible outcomes.

Firm Development and Growth:

• Work with senior leadership to strategize and implement growth initiatives within the litigation department and firm-wide operations.

• Identify and evaluate opportunities to improve operational efficiencies and create innovative solutions to streamline workflows.

• Participate in firm marketing and networking efforts to enhance the company’s reputation and expand our client base, ensuring alignment with operational goals.

Requirements:

• Proven experience in managing and leading large teams, ideally within a law firm or other professional services environment.

• Strong background in operational management, including process improvement, workflow optimization, and resource allocation.

• Demonstrated ability to analyze complex data, make informed decisions, and drive strategic change.

• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

• Excellent communication and interpersonal skills, with a focus on building strong relationships with internal teams and clients.

• High proficiency in technology and reporting tools to track performance and drive operational success. Experience with Salesforce is required.