Simplify Logo

Full-Time

Director – Property Management

Posted on 6/21/2024

EasyKnock

EasyKnock

51-200 employees

Provides residential sale-leaseback financial solutions

Real Estate

Compensation Overview

$105k - $115kAnnually

+ Bonus + Stock Options

Senior, Expert

Remote in USA

Category
Real Estate
Real Estate Property Management
Required Skills
Communications
Management
Word/Pages/Docs
Marketing
Customer Service
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree in Real Estate, Business Administration, Finance, or a related field.
  • Proven experience in property management, with at least 5 years in a managerial or directorial role.
  • Strong written/verbal communication and presentation skills.
  • Confident, high-energy, self-motivated, and self-accountable team player.
  • Knowledgeable in general leasing and property management.
  • Experienced with computer/mobile devices, email, MS Excel/Google Sheets, MS Word/Google Docs, property management application/software, Salesforce, and Zendesk, and/or similar applications.
  • Able to compose business documents and written communications with good grammar, punctuation, and free of errors.
  • General knowledge of landlord-tenant regulations, Fair Housing Act, and related property management policies/laws.
  • Well-organized with excellent time management and prioritization skills.
  • Demonstrated ability and desire to work in a fast-paced and constantly evolving environment.
  • Sincere and positive service to others attitude and desire to truly make a difference.
  • Attention to detail and able to multi-task
Responsibilities
  • Become a subject matter expert in EasyKnock culture, policies, products, and benefits to clearly demonstrate what sets EasyKnock apart from competitors.
  • Build on the existing property management foundation via processes, platforms, and innovation.
  • Build and expand team relationships with customers, coordinate and source appropriate solutions, and continually delight with a positive, customer-centric attitude.
  • Maintain positive tenant relations through regular communication, addressing concerns promptly, and ensuring high levels of tenant satisfaction and retention.
  • Utilize proactive escalation and resolution strategies to address service delivery issues.
  • Capture and communicate customer feedback to applicable EasyKnock business units.
  • Work closely with various teams to ensure an exceptional customer experience.
  • Manage time effectively to focus on critical activities designed to foster superior customer service, tenant retention, and portfolio growth.
  • Work closely with public relations/marketing to drive positive experience feedback and testimonials to social media and other ratings platforms.
  • Utilize and improve issue resolution strategies to mitigate and/or address negative customer reviews.
  • Generate reporting as needed around customer satisfaction, established SLAs, etc.

EasyKnock offers innovative residential sale-leaseback solutions, allowing homeowners to convert their equity to cash without traditional home equity loans. The main technologies/methods used include residential sale-leaseback solutions and an alternative to home equity loans.

Company Stage

Series D

Total Funding

$432.9M

Headquarters

New York, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-4%

2 year growth

2%