HR Manager

Join Microsoft’s Cloud Operations & Innovation (CO+I) Team – Onsite in Phoenix, AZ!

Microsoft’s CO+I team is the powerhouse engine behind our global cloud services. Our infrastructure is comprised of a large global portfolio with over 100 datacenters and a million servers supporting more than a billion customers and 20 million businesses across 90+ countries. We’re building and managing the infrastructure that keeps the world connected. Environmental sustainability and innovation are at the heart of everything we do with our datacenter design and operations. We continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. 

We’re looking for a dynamic and experienced HR Manager, Datacenter Operations to support one of our fastest-growing datacenter campuses in Phoenix, Arizona. The Phoenix metro area campus is supporting a workforce of more than 500-employees and is growing rapidly, keeping Microsoft operations running 24/7, 365 days a year.

This is an exciting opportunity to make a real impact! You’ll apply a broad range of HR skills to support a diverse, unique and highly skilled workforce of datacenter technicians and managers. You’ll collaborate across the Microsoft HR ecosystem, solve problems proactively, and help scale our operations in a ever changing environment.

If you’re a collaborator, a proactive problem solver, a trusted advisor, and a results-driven HR leader,who can work autonomously in a growth-focused and dynamic environment, We’d love to hear from you!

Heads up! This role is all about being in the action—onsite, every day. You’ll be right at the heart of our Phoenix datacenter, working side-by-side with local leadership, managers, and employees to keep things running smoothly. This isn’t a remote or hybrid gig—we’re looking for someone who’s energized by face-to-face collaboration and thrives in a hands-on, in-person environment.

If you love being where the momentum is, this is the place to be!

Required/Minimum Qualifications

• Bachelor's Degree in Human Resources (HR), Legal, Business, Psychology, or related field AND 5+ years experience with HR or related experience (e.g., hiring, training, performance management) involving applicable employment laws and policies
  • OR equivalent experience. 
• 2+ years experience working in a production, mission-critical 24/7 environment (such as manufacturing, warehouse, retail, military, physical operations in an IT and/or critical environment infrastructure)
  • or equivalent experience

Additional or Preferred Qualifications

• Master's Degree in Human Resources (HR), Legal, Business, Psychology, or related field.

• Human Resources Professional Certification (e.g., PHR, SPHR, SHRM).

• 3+ years of experience partnering with a wide network of clients and across Human Resources to deliver effective business solutions

• General knowledge of employment and labor laws in the US

• Demonstrated ability to build and maintain relationships with employees at all levels of the organization

• Experience with facilitating and supporting change management initiatives

• Clear, thoughtful communicator who builds positive relationships and is able to communicate with empathy, clarity, and respect across all levels

• Ability to handle sensitive information confidentially

• Organizational and time-management skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Employee Experience / Engagement

• Through in-person relationship-building and observation (“walking the floor”), develop clear perspective on local employee and manager experiences, areas of risk, and culture of the local area to provide necessary context and guidance to datacenter (DC) leadership and broader HR team  

• Create and execute people strategies and programs that create a positive work environment, improve employee engagement, etc.

• Be a trusted, neutral resource to employees and managers in helping them seek out support on HR questions and concerns leveraging Microsoft’s HR operating model

• Provide support to employees and managers on time-sensitive, urgent questions on the spot in accordance with Microsoft policy and process

• Be present onsite during some evenings and weekends to connect with employees and managers on evening/night shifts.

• Partner across the HR model to foster seamless, high-quality delivery of HR services (e.g., onboarding, offboarding, statutory reporting, tracking and reporting).

HR Community Leadership

• Have a regular seat at datacenter leadership and team meetings to partner and provide HR perspective on site strategy, goals, and challenges.

• Partner with the Phoenix metro director and HR Business Partner team to develop the broader team’s skills and capabilities, by providing training, coaching, feedback, etc.

• Compile, share and leverage insights (anecdotal, case insights, other listening systems) with leadership and partners to propose and develop needed solutions and risk assessment plans.  

• Assists managers and leaders through organizational change and recommends inclusive leadership practices.

• Supports the implementation of interventions to improve leadership and team performance. 

Projects, Programs, & Initiatives

• Design and implement specific manager capability building efforts at the site attune with the different professions, shifts, and needs. Leverage and build upon existing broader manager capability resources and efforts.  

• Identifies opportunities and engages local communities while promoting culture with stakeholders such as professional networks, schools, community-based organizations, etc.

• Collaborate with Global Talent Acquistion (GTA) to support the recruitment and onboarding of the right workforce for the site, and collaborate with the recruiters and broader HR team.

• Partner with CO+I HR Business Partners with various HR projects and initiatives.

Crisis Management Team (CMT) and Disaster Recovery

• Partners with the leadership team to design and orchestrate crisis management strategy, including emergency responses, disaster recovery, risk management, communications, and business continuity

• Ensures assistance for employees by activating the company’s Employee Assistance Programs (EAPs) and employee well-being programs, during and after a crisis

Operational Compliance

• Maintain contemporary knowledge of laws, regulations, standards, emerging trends that may affect Human Resources (HR) policies and execution of these (e.g., legal signatories, court representation, health and safety, benefits, local documentation requirements). 

• Ensure compliance with applicable labor laws and regulatory environment.Provides information on questions from leadership.

• Facilitates the localization/update of policies and procedures related to managed projects and programs by analyzing trends and making recommendations to HR Business Partners; may manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines.

Embody our culture and values