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Full-Time

Linux Desktop Support Associate

Posted on 6/28/2024

Canonical

Canonical

1,001-5,000 employees

Provides enterprise Linux and open-source technologies

Entry

Remote in UK

Category
IT & Support
System Administration
IT & Security
Software Engineering
Required Skills
Communications
Linux/Unix
Requirements
  • Bachelors or equivalent four year degree in a technical field
  • Experience in a Linux based environment
  • Linux knowledge including troubleshooting and basic configuration
  • Familiarity with Gmail, Google Calendar, Google Applications, and Single Sign-On
  • Ability to learn quickly and handle customer-facing job
  • Written and verbal English communication skills
  • Willingness to travel up to 4 times a year
Responsibilities
  • Provide technical support for employees
  • Provide technical onboarding support for new employees
  • Provide technical and infrastructure support during international events
  • Handle new cases via telephone, email, and web
  • Act as an internal customer advocate
  • Ensure support requests are handled as per SLA
  • Contribute to a common knowledge base
  • Draft and distribute technical notices
  • Prioritize work tasks
  • Keep learning about products and services
  • Maintain communication with the team
  • Identify opportunities to improve service

Canonical delivers Ubuntu, a widely used enterprise Linux, and a range of open-source technologies such as OpenStack, Ceph, LXD, MAAS, Kubernetes, Juju, and Ubuntu Core. These technologies are designed for reliability, flexibility, and efficiency across cloud and IoT environments, known for their security, scalability, and global community support.

Company Stage

N/A

Total Funding

$12.8M

Headquarters

null, United Kingdom

Founded

2004

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

31%