Who We Are

Join a team that puts its People First! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Come join our First American team in Scottsdale, AZ as an Escrow Advisor.
Supports escrow operational staff by setting, communicating or clarifying the governance of escrow transactions, which include applicable federal, state and local laws and company underwriting, escrow and auditing guidelines. Acts in an advisory role to client groups providing information and training. Reviews information and statistical data, identifies trends, and advises management on best practices.

This role is open to hybrid, but must have ability to be in Scottsdale, AZ office as needed.

What You’ll Do:

• Consults with and advises Escrow Officers on transactions with how to address unusual circumstances, how to structure, what documents to use and what guidelines to follow.
• Stays up to date on new laws, current market trends, and current escrow issues in order to provide appropriate guidance and consultation to escrow officers. Keeps management informed by reviewing and analyzing reports; summarizing information; identifying trends.
• Uses information from communications with escrow staff to report back to advisory group what gaps need to be addressed through training or what guidelines need to be developed and communicated to escrow staff.
• Works with training staff to coordinate training.
• Audits training and makes recommendations for improvement.
• Audits escrow files as requested or manages and administers an escrow audit program for state(s).
• Works on special projects as requested such as responding to regulatory inquiries, gathering documentation in response to legal department requests, performing tasks required to close an office (trial balance clean-up) and reviewing and analyzing statistical reports from FAST and other systems.
• Acts as FACC SME/Liaison and reports changes in rates to FACC team, tests new rates, monitors requests for fixes.
• Acts as FACC Override Report administrator. Disseminates and reviews override reports to escrow admins.

What You’ll Bring

• Experience in multiple types of escrows such as commercial, bulk, mobile home and new home/subdivision
• FAST knowledge preferred
• Strong customer interfacing skills
• Ability to communicate professionally, both verbally and in writing
• Strong MS Office skills
• Strong analytical skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

Typical Education

• High school diploma required
• Some college preferred

Typical Range of Experience

• 5-7 years as an Escrow Officer or related work experience

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.