Full-Time
Programme Manager
CRM and Telephony, Tech Transformation
Hiscox
1,001-5,000 employees
Specialized insurer for high-net-worth risks.
No salary listed
London, UK + 2 more
More locations: Ipswich, UK | York, UK
Hybrid
Hybrid working model; schedule decided by the team.
 IT & Security (1) |
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- Proven experience delivering large-scale, complex technology transformation programmes implementing centralised customer relationship management platforms (Microsoft Dynamics 365) and Power Platform that standardise data models and capture for distribution including customers and brokers; and implementing enterprise-wide archiving and document management solutions.
- Ten or more years in Project / Programme Management; those with less years but the right level of knowledge will be considered.
- Strong commercial acumen and demonstrable financial management experience, with a relentless focus on outcomes and quality.
- Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle.
- Engage, influence and collaborate with executive committee members and senior stakeholders to secure buy-in and alignment with the technology transformation delivery objectives and approach.
- Drive innovation and technical excellence across the programme ensuring solutions are robust and future-ready.
- Manage the delivery pillar budget of $15 million plus, monitor financial performance and ensure commercial value is delivered throughout the programme.
- Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved.
- Build and lead an effective delivery team made up of technical specialists and delivery professionals, based on the needs of the programme.
- Identify risks and proactively manage issues, adapting plans as needed to maintain momentum and minimise disruption.
- Foster a collaborative, inclusive environment, supporting continuous improvement and the development of team members.
- Represent the organisation externally as a trusted ambassador for technology transformation.
- MS Dynamics and Power Platform experience is highly desirable.
- Insurance or Financial Services or other regulated industry experience is highly desirable.
- Outstanding stakeholder management and influencing skills, comfortable operating at all levels and with all stakeholders.
- Resilient, adaptable, and forward-thinking, with a passion for innovation and future-focused solutions.
- Personal commitment to inclusivity, continuous learning and the development of others.
Hiscox is a specialized insurer that focuses on high-net-worth individuals and complex, niche risks (including fine art, kidnapping, and other unconventional coverages). It underwrites and issues insurance policies through its global operations, built on Lloyd's heritage and expanded after re-domiciling to Bermuda to operate in 13 countries. Its products work by assessing and underwriting tailored insurance contracts for specific, often hard-to-place risks, with coverage and claims handling aligned to the insured’s needs. The company differentiates itself from competitors by concentrating on specialized, hard-to-place risks rather than mass-market insurance, maintaining independence, and leveraging deep underwriting expertise and a global footprint. Its goal is to grow as a focused, independent specialist insurer that serves ambitious clients worldwide and expands its geographic reach and capabilities.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1901
Simplify's Take
What believers are saying
- Attracted $1B ILS capital in Q1 2026, growing AUM to $2.4B in catastrophe bonds.
- Retail premiums rose 10.2% to £1.7B in Q1 2026, driven by 8% US and UK growth.
- Acquires US insurtech Vouch and launches Cargo API on June 30, 2025 for digital underwriting.
What critics are saying
- Softening cat reinsurance rates cut net premiums 5.6% in Q1 2026, eroding Hiscox Re margins.
- Pen-Zurich-Hiscox partnership floods UK non-standard home capacity, slashing quirky property premiums.
- Vouch acquisition triggers regulatory delays and integration failures within 3-6 months.
What makes Hiscox unique
- Hiscox specializes in insuring complex risks like fine art and kidnapping since 1970s.
- Roots in Lloyd's of London since 1901 enable underwriting non-standard marine and specialty lines.
- Focuses on high-net-worth quirky UK homes via April 2026 Pen-Zurich partnership.
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Company News
Hiscox reported record profitability for 2025, with group insurance contract written premiums rising 5.9% to $275 million year-on-year. The insurer's undiscounted combined ratio improved to 87.8%, its best in a decade, driving a record insurance service result of $614 million. Profit before tax reached a record $733 million, up 6.9%, whilst operating return on tangible equity stood at 20.9%. Investment results hit $443 million, supported by strong yields and higher assets under management. Retail premiums grew 6.3% in constant currency to over $2.6 billion, driven by 7.5% customer growth rather than pricing. The London Market returned to growth with premiums up 1.6%, maintaining its undiscounted combined ratio in the 80s for the sixth consecutive year. Management emphasised underwriting discipline and product innovation across the diversified portfolio.
London, UK (14 August 2025): Leading global specialist insurer, Hiscox, today announces the appointment of Matthew Budd to the newly created role of Group Head of Technical Claims.
As part of the transaction, Hiscox is acquiring Corix Insurance Services LLC and Vouch Insurance Company from Vouch Inc. subject to customary conditions and regulatory approvals.
London, UK (30 June 2025): Leading global specialist insurer, Hiscox, has launched a new Cargo API (application programming interface) based solution, available through broker partners for underwriting small cargo and stock throughput risks.
Based in London and reporting to Hiscox London Market CEO Kate Markham, Hanna succeeds Adam Rushin, who is retiring after more than 25 years of distinguished service with Hiscox.