Wellness and Skincare Advisor

About LIPS Healthcare

Key Responsibilities

• Proactively engage with clients to understand their goals and recommend suitable skincare products, wellness solutions, and treatment plans.
• Consistently achieve and exceed retail sales targets
• Identify opportunities to cross-sell and upsell premium skincare products and clinic treatments.
• Build strong, long-term relationships with clients through exceptional service and personalised recommendations.
• Educate clients on the benefits, usage, and expected results of recommended products and treatments.
• Develop in-depth knowledge of our premium skincare brands, including Obagi Medical, Medik8, Alastin, Dr. Levy, Heliocare, Epicutis, Jane Iredale, Healthxchange products, supplements, and vitamin ranges.
• Stay up to date with new product launches, promotions, and industry trends.
• Work collaboratively with clinicians and therapists, referring clients to appropriate treatments when required.
• Support in-store events, promotional campaigns, and product launches.
• Maintain attractive and well-stocked retail displays and manage stock inventory.
• Deliver a luxury client experience while maintaining professionalism, confidentiality, and compliance with company policies and procedures.
• Accurately process retail transactions and maintain client records where required.

Essential Requirements

• Proven experience in a sales-focused role with a strong track record of meeting or exceeding sales targets.
• Experience in consultative selling, cross-selling, and upselling products or services.
• Strong commercial awareness with a results-driven mindset.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to identify customer needs and confidently recommend tailored solutions.
• Passion for delivering exceptional customer service.
• Highly motivated, proactive, and confident engaging with clients.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

Desirable Requirements

• Experience within luxury retail, beauty, skincare, aesthetics, wellness, healthcare, hospitality, or premium customer service.
• Previous experience working with premium or luxury brands.
• Knowledge of skincare products, supplements, or wellness products.

Skills & Competencies

• Consultative Selling
• Relationship Building
• Customer Engagement
• Sales Negotiation
• Cross-selling & Upselling
• Commercial Awareness
• Target Driven
• Communication & Influencing
• Organisation & Time Management
• Teamwork
• Professionalism
• Client-Focused Mindset