Full-Time

Customer Success Engineer

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Digital experience solutions for content creation

Consumer Software
Enterprise Software
AI & Machine Learning

Mid

Ottawa, ON, Canada

US Top Secret Clearance Required

Category
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Sales & Solution Engineering
Required Skills
Chef
PHP
Kubernetes
Microsoft Azure
MySQL
Java
Docker
AWS
Redis
Linux/Unix
Requirements
  • Proficiency in French language (speaking and writing)
  • Ability to achieve a Top Secret Clearance
  • Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef and CDN (CloudFront, Akamai, Fastly) services.
  • Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
  • Experience with operating and monitoring Enterprise software.
  • Real passion for digital marketing and client success and have a proven track record of optimally leading client relationships and technical projects with an excellent work ethic and collaboration skills.
  • Self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies.
  • Ability to evaluate and adapt to change, excel in high stakes situations and provide responsive, thoughtful dedication to client success.
  • Excellent social, presentation, and interpersonal skills, both verbal and written.
Responsibilities
  • Work with Adobe Experience Manager (AEM) and other Digital Marketing products and teams
  • Assist in developing new automation tools to increase efficiency and productivity
  • Adobe Command/Control and CI/CD tools to manage next generation cloud solutions.
  • Collaborate with teams to provision, customize, monitor, and upgrade our cloud-hosted Enterprise offerings.

Adobe provides a wide range of digital experience solutions, focusing on content creation, marketing, and document management. Its main products include Adobe Creative Cloud, which offers tools for graphic design, video editing, and web development; Adobe Document Cloud, which facilitates document management and e-signatures; and Adobe Experience Cloud, which helps businesses with digital marketing and customer experience. These products work through a subscription model, allowing users to access the software on a monthly or annual basis. Adobe differentiates itself from competitors by offering a comprehensive suite of integrated tools that cater to both individual creatives and large enterprises, along with advanced features powered by artificial intelligence and machine learning. The company's goal is to empower users to create, deliver, and optimize digital content effectively across various platforms.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote collaboration boosts Adobe's Creative and Document Cloud usage.
  • AI integration in Adobe products appeals to enterprise clients seeking intelligent insights.
  • Digital content consumption growth drives demand for Adobe's marketing solutions.

What critics are saying

  • Competition from Canva threatens Adobe's dominance in the creative software market.
  • Open-source alternatives like GIMP could erode Adobe's market share among cost-sensitive users.
  • Adobe's Figma acquisition raises concerns about potential price increases and service changes.

What makes Adobe unique

  • Adobe integrates AI and machine learning to enhance user experience and productivity.
  • Adobe's strategic partnerships with Microsoft and Apple improve product compatibility and reach.
  • Adobe's focus on sustainability resonates with consumers, earning a spot in the Dow Jones Index.

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