Full-Time

Customer Success Engineer

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Software solutions for content creation and marketing

Consumer Software
Enterprise Software
Design

Junior, Mid

Ottawa, ON, Canada

US Top Secret Clearance Required

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
Chef
PHP
Kubernetes
Microsoft Azure
MySQL
Java
Docker
AWS
Redis
Linux/Unix
Requirements
  • Proficiency in French language (speaking and writing)
  • Ability to achieve a Top Secret Clearance
  • Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef and CDN (CloudFront, Akamai, Fastly) services.
  • Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
  • Experience with operating and monitoring Enterprise software.
  • Real passion for digital marketing and client success and have a proven track record of optimally leading client relationships and technical projects with an excellent work ethic and collaboration skills.
  • Self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies.
  • Ability to evaluate and adapt to change, excel in high stakes situations and provide responsive, thoughtful dedication to client success.
  • Excellent social, presentation, and interpersonal skills, both verbal and written.
Responsibilities
  • Work with Adobe Experience Manager (AEM) and other Digital Marketing products and teams
  • Assist in developing new automation tools to increase efficiency and productivity
  • Adobe Command/Control and CI/CD tools to manage next generation cloud solutions.
  • Collaborate with teams to provision, customize, monitor, and upgrade our cloud-hosted Enterprise offerings.

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for various creative tasks such as photography, graphic design, video editing, and social media content creation. Adobe Experience Cloud focuses on marketing solutions, while Adobe Document Cloud offers document management services. The products operate on a subscription model, allowing users to access the software through monthly or annual plans, with special pricing available for students and educators. Adobe stands out from competitors by offering a comprehensive suite of tools that cover multiple aspects of content creation and marketing, all integrated into one platform. The company's goal is to empower users to create, manage, and optimize their digital content effectively.

Company Stage

Acquired

Total Funding

$474.4M

Headquarters

San Jose, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Adobe's dominance in the digital experience market positions it as a leader, offering employees stability and growth opportunities.
  • The continuous development of innovative tools and features keeps Adobe at the forefront of technology, providing a dynamic work environment.
  • Adobe's strong brand reputation and global presence offer employees the chance to work on high-impact projects with a wide-reaching influence.

What critics are saying

  • The subscription model, while profitable, may face resistance from users preferring one-time purchases, potentially affecting customer retention.
  • Intense competition from emerging and established players in the digital experience market could pressure Adobe to continuously innovate, which may strain resources.

What makes Adobe unique

  • Adobe's comprehensive suite of tools across Creative Cloud, Experience Cloud, and Document Cloud provides an integrated ecosystem that few competitors can match.
  • The company's focus on subscription-based models ensures a steady revenue stream and allows for continuous updates and improvements, unlike traditional software sales.
  • Adobe's special pricing for students, teachers, and businesses, along with promotional discounts, broadens its market reach and accessibility.

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