Customer Support Specialist

Job Description

Job Description

We are currently seeking a Customer Support Specialist to join our team in Charlotte, NC. The ideal candidate will be responsible for providing high-quality assistance to clients and ensuring a smooth and professional customer experience. This position is essential to maintaining client satisfaction and supporting day-to-day operations.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person

• Resolve product or service issues by clarifying complaints and determining the best solution

• Document customer interactions and maintain accurate records of all correspondence

• Work collaboratively with internal departments to ensure client needs are met

• Maintain a positive, empathetic, and professional attitude toward customers

• Follow communication procedures, guidelines, and policies

• Identify and escalate priority issues when necessary

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus

• Minimum of 1 year of customer service experience preferred

• Excellent verbal and written communication skills

• Strong problem-solving and organizational skills

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office and customer service software

• Ability to manage multiple tasks efficiently and professionally