Customer Service Representative / Inside Sales

Essential Functions

• Process in-bound customer calls from unassigned accounts.
• Update customers with changes to order status, pricing, availability, and delivery.
• Maintain and improve Customer relationships
• Address Customers’ needs
• Assist & Support Outside Sales Account Managers
• Provide accurate product information, pricing and availability in a fast-paced environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material and products
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals   
• Create quotes and sales orders  
• Assist with pulling inventory and preparing shipments 
• Follow up with Customers to provide accurate delivery dates and updated order status
• Outbound prospecting calls to grow our market and sell value-add services 
• Update customer information in CRM (Customer Relationship Management) system

Experience, Education and Skills

• Highschool Diploma or GED
• Associate degree or better in a related field is preferred
• 2+ years of customer service or inside sales in a manufacturing or industrial distribution environment. 
• Experience in Industrial Distribution or adjacent industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred.
• Basic understanding of buying process for OEM and MRO customers is preferred.
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs is preferred.
• Working experience with Trend ERP system is a plus.
• Strong analytical, mathematical and mechanical aptitude is required to be successful in this role.  
• CFPS or FPS certification is a plus
• Clear and concise verbal and written communication skills.
• Demonstrate the ability to identify incremental selling opportunities with current customers.